VOICE AI
Every call answered. Even the ones at 2am, in July, during checkout.
D3x Phone AI picks up inbound calls in a natural voice, reads the caller's reservation from your PMS, and resolves bookings, FAQs, and directions on the line — handing off warm to staff when a human should take over.
Hotel phones are unforgiving: the calls cluster at checkout and check-in, the front desk answers what it can, and the rest ring out. Every unanswered call is a booking that goes to the OTA, a guest who arrives frustrated, or a review that mentions 'impossible to reach.'
Phone AI is a voice interface to the same D3x agent that runs your messaging: it knows this caller's booking, this property's policies, and this week's availability. It confirms reservations, answers parking and breakfast questions, gives directions, and takes action in the PMS — live, during the call.
24/7
inbound call coverage
4.58
AI CSAT in production
25+
live integrations behind every call
3 weeks
typical new integration build
01
Resolved on the call, not routed to voicemail
The agent doesn't read a phone tree; it holds a conversation. Callers ask in their own words, and the agent answers from your codified policies and live PMS data — the same Skills Engine that powers your chat and email.
- Bookings, availability, and rate questions answered from live PMS data
- FAQs, directions, parking, and amenity questions resolved on the line
- Requests logged: late checkout confirmed, housekeeping tasks created
02
Warm handoff, never a dead end
When a call needs a person — a complaint, a complex group inquiry, a VIP — the agent transfers with context: who's calling, their reservation, and what they've asked so far. Staff pick up mid-conversation, not from zero.
- Escalation rules and VIP policies you define per property
- Transfer with caller identity, booking, and conversation summary attached
- Full call logs with rationale for every agent decision
03
Per-minute pricing that matches the workload
Phone AI is priced per minute of handled calls, on top of the D3x platform. Seasonal peaks cost more only when the phone actually rings; quiet nights cost almost nothing. No per-seat licenses for a channel that fluctuates.
FAQ
Common questions.
Hotel voice AI is an AI agent that answers a hotel's inbound phone calls in a natural voice, 24/7. D3x Phone AI connects to the hotel's PMS and policy engine, so it can resolve bookings, FAQs, and directions during the call and hand off to staff with full context when needed.
TALK TO US
See it running on your stack.
30 minutes with the founder — your properties, your channels, and what phase-1 looks like.