Sarah Chen
sarah.chen@gmail.com
Mon 09:14
From sarah.chen@gmail.com
To reservations@riversidehotel.com
Hi, please change the name on my invoice to Chen Consulting Ltd instead of my personal name. Booking BK-48291.
The AI orchestration layerfor hotel operations.
The AI your guests actually talk to. Natural voice and text on every channel. Real execution across your PMS and ops stack. 60+ European hotel groups in production.
Trusted by leading hotel groups
Can we get a late checkout tomorrow?
Yes — checkout at 2pm is available for €35. Shall I confirm?
Yes please.
Done. Late checkout is confirmed and added to your room bill.
PMS updated · room 412
Messaging agent
WhatsApp, OTA inbox, web chat, SMS, and social DMs — connected to your stack via API to solve real problems, not just reply. One agent per property that authenticates guests and matches every conversation to their reservation before acting.
Voice agent
Inbound on your property lines and in-room phones — connected to your stack via API to solve real problems live on the call, not scripted IVR. Authenticates every caller, matches them to their reservation, with live language detection and warm handoff when your team takes over.
Inbox2 messages
Invoice name change — booking BK-48291
Riverside Reservations
reservations@riversidehotel.com
Mon 09:16
From reservations@riversidehotel.com
To sarah.chen@gmail.com
Re: Invoice name change — booking BK-48291
Sent autonomouslyDone. The invoice now shows Chen Consulting Ltd and the updated PDF is attached. Riverside team
invoice-BK-48291.pdf
Email agent
Agentic email for guest and back-office threads — connected to your stack via API to read, execute, and resolve end to end. Identifies intent against policy and live reservation context. Replies with the full resolution — not a copilot that drafts one line.
GPT-4oClaudeGeminiLlama
MCP data access
Connect any MCP-compatible LLM to live hotel data — same agents, guardrails, and audit trail from Claude, Cursor, or your internal copilots.
- Live rates & availability
Live rates & availability
Every day, millions of guest conversations shape what travelers discover, book, and return for. Each is a new kind of moment — driven by intent, scattered across channels, and trapped inside systems that don't talk to each other. D3x makes every one of them understood, connected, and ready to act on. Because the future of hospitality depends on capturing the value of every conversation that leads to a guest.
With D3x you can run real-time AI agents that talk, type, and take action. Resolve customer issues, automate tasks, and deliver accurate answers.
Messages per month
+150K
Hours of voice handled
+10K
Faster median response (15m → 7s)
120x
Containment · zero human touch
60%
Volume growth · no headcount increase
+95%
Hours saved per team member per month
+20
WHY D3X
AI that understands how hotels actually run.
Deployment
Plug AI into your tech stack overnight
Production-ready AI built only for the hospitality use case — codified skills, guardrails, and phased rollout included. No generic workflow builders or bolt-on guardrails to configure yourself.
Omnichannel
Win every guest channel — voice, chat, and email at scale
Fast voice, human-like chats, and brand-true language and tone across 100+ languages — on the channels guests already use (WhatsApp, SMS, Booking.com, Instagram, Facebook, etc.), at production scale.
Integrations
Turn conversations into action in your PMS and ops stack
Live in your PMS, housekeeping, CRM, and ops tools — so agents solve real problems, drive automation, and keep guests happy.
Always-on
Never miss a call — reply instantly and capture every upsell
Answer every phone line, respond the moment guests need help, and surface upgrade and add-on opportunities — 24/7, without adding front-desk headcount.
BUILT FOR YOUR PORTFOLIO
Every hospitality category. One orchestration layer.
Hotels, aparthotels, luxury resorts, hostels, serviced apartments, and student accommodation run on different rhythms. D3x adapts per property type while sharing the same Skills Engine, integrations, and controls.
BUILT FOR WHAT'S NEXT
Your stack for the next era of hospitality AI.
Hospitality AI is moving from chatbots to operating infrastructure. Three things set D3x apart: a knowledge base that heals itself, an open platform that plugs into everything, and the operational tooling hotel groups actually run on.
knowledge.d3x
Self-healing loop01
Capture escalations, corrections, and retrieval gaps
02
Diagnose missing policy vs. stale source vs. PMS conflict
03
Propose the smallest safe knowledge diff
04
Operator approves — then production updates
+ policy diff awaiting approval
KNOWLEDGE BASE
The knowledge base of the future
Self-healing and self-learning by design — not a static FAQ that goes stale every season. Every escalation, correction, and retrieval gap becomes structured signal: D3x diagnoses the root cause, drafts the smallest safe update, and routes it through human review before anything changes in production.
See the learning loopClaudeCodexCursorCustom copilots
D3x MCP
Model Context Protocol
Pipe, not platform lock-in
OPEN PLATFORM
Open by design — not a walled garden
Not another walled-garden all-in-one — one open orchestration layer above the PMS, housekeeping, CRM, and BI you already run. Plug Claude, Codex, Cursor, or your own copilots into the same agents, skills, guardrails, and audit trail. Connect once, operate everywhere.
Explore D3x MCP
OPERATIONAL TOOLS
Built to run hotel groups, not just chats
Brand- and property-level accounts with roles and permissions, one inbox across every channel, and portfolio reporting out of the box. Use our inbox or keep your own — everything connects like a pipe through your stack. Invoice modification, ticket creation, and agentic email that reads the full thread before it acts — back office and guest conversations in one console. Secure, scalable, CTO-approved architecture aligned with enterprise IT standards and governance — with daily LLM upgrades and new hospitality integrations shipped to your teams automatically, at no additional effort or cost.
console.d3x
ProductionUnified inboxEvery property · every channel
Roles & permissionsBrand and property scopes
Portfolio reportsAutomation · CSAT · revenue
Invoice modificationFolio-linked · audit-logged
Ticket creationSummarised · routed to team
Agentic emailFull thread context · Agree to send
CTO-approved architectureEnterprise IT · daily platform upgrades
OmnichannelWhatsApp · voice · email · web
THE MOMENT
The category-defining vendor will be chosen in the next 18 months.
Buyer selection is happening now, in real procurement processes, on multi-year contracts.
01
Guests now expect WhatsApp-speed answers, on every channel, in every language. The bar has moved.
02
Generic AI cannot execute against your PMS, housekeeping, table-management, or CRM. The work is in the integrations.
03
The hotel groups deploying now are setting the operational baseline competitors will spend years catching up to.
Chief AI Officer
The Chief AI Officer in hospitality
How this role is emerging — and the seven AI decisions that will define it for hotel groups in 2026.
PDF · 10 pages
IN PRODUCTION
Already shipping. Already scaling.
European hotel groups in production today — aparthotels, hotels, and hostels.
“75% of our web chat and WhatsApp messaging is now handled by AI, with high CSAT scores, which are paramount for our business model. D3x is unique in how tightly they can integrate with our systems and workflows for truly seamless 'real world' AI adoption.”
Paolo Donà
Chief Information Officer
Staycity Group
AI LOBBY TALK
AI in European hospitality, from the leaders deploying it.
AI Lobby Talk ✨ — leadership lessons from the front lines of AI in hospitality. Recorded in person with European hotel CIOs and CTOs.
Mike Rawson · CIO · citizenM
Hospitality Is Now a Technology Business
FAQ
Questions CIOs ask before they book.
TALK TO US
30 minutes with the founder.
Not a sales pitch. A working conversation about what AI orchestration looks like at your group's scale, what's deployable in the next quarter, and what we're not ready to claim yet.
Jason · Founder · 15 years operating and building hospitality software.