
A Closer Look at D3x
D3x is a guest communication engine designed to automate inquiries and service requests across channels such as Website chat, WhatsApp, Instagram, SMS, Phone and Email. It integrates directly with property management systems (PMS), customer relationship management tools (CRM), and housekeeping software to provide live updates on rates, availability, and service status. By maintaining real-time context across systems, D3x reduces manual workload and accelerates response times. Intelligent upsell logic uses guest data and behavior to surface relevant offers—such as upgrades or services—at key decision points, driving incremental revenue with minimal overhead.
Andreessen Horowitz Voice Agent thesis 2025 with D3x ⚡️
Winner of best travel tech award 2024 🏆 WYSTC
Phocuswire 25 hot 🔥 travel startups
Our Services
{01}
Messaging Agent

Instant replies to messages in any language
{02}
Phone Agent

Talks to your guests in your tone of voice
{03}
Email Assistant

One click email and ticket responses
{04}
API Agent

Brings AI seamlessly to existing systems

Why Choose D3x
Plug AI into your existing tech stack overnight
{Layer 1-2}
Channels
Guest requests from channels like WhatsApp, SMS, phone, email, website chat, and Instagram are routed directly to the D3x engine.
{Layer 3-5}
Engine
Detects guest intent and language, retrieves answers from the knowledge base, and syncs live data via API for real-time updates.
{Layer 6-7}
APIs
Requests are routed to the appropriate department, logged, and resolved instantly with guest responses delivered in seconds.
The Invisible Magic of AI
AI agents leverage natural language processing to autonomously detect guest requests for items, services, or upsell opportunities, dynamically delivering hyper-personalized recommendations in real time. This advanced orchestration creates an intuitive, anticipatory interaction that drives incremental revenue with minimal friction. Upsell campaigns can be both AI-driven—using contextual guest data and behavioral signals—and pre-scheduled by operations teams, enabling precise control over timing and targeting for maximum impact.
Input
Hi, what can I do today?
Output
We have a few exciting activities today! How about indulging in a relaxing spa treatment or booking a spot for our exclusive rooftop dinner? If you're looking for something more adventurous, I can arrange a guided tour of the local area. Let me know if you'd like more details on any of these!
Benefits
💸 Revenue ($50 per room/month)
⭐️ Higher customer satisfaction and personalisation
Integrations
Mews
Optii
Freshdesk / Zendesk
Cloudbeds
Bookboost
Apaleo
Opera
Like Magic
Flexkeeping


AI makes it possible
4.5
CSAT Score
Outperforming human performance
+80%
Automation
Across all communincation channels
1.2m
AI replies
Unlocking thousands of hours in staff efficiency
$50
Per room per month
Tap into new sources of revenue with smart upsells
Clients
Staycity
Wilde
Best Western
Wombats
Clink
Nomads
Wren Hotels
Destiny Student
Talbot
Via Hostels
Movinn
Mije
Capsule
Bicycle Street
Che Hostels
MM:NT

Blog
Insights at the Intersection of
Hospitality and AI
Explore how artificial intelligence is transforming hotel operations, guest experience, and service delivery. The D3x Blog is built for forward-thinking hospitality professionals looking to stay informed, inspired, and ahead of industry shifts.
AI Agents in Action: Transforming Hotel Operations
As hospitality evolves, AI agents are stepping in to streamline operations, personalize guest interactions, and deliver service at scale—24/7. This article explores how intelligent systems are reshaping the guest journey, reducing overhead, and unlocking new levels of efficiency for modern hotels.
The way to AGI for Hospitality
As Artificial General Intelligence moves from theory toward practical application, its potential impact on hospitality is profound. This article examines how AGI could redefine service, decision-making, and operational autonomy—shifting the role of hotels from reactive service providers to adaptive, intelligent environments.
{Link to blog post - 14 min read}
Security
Protection - Enterprise Grade Security: End to end encryption with GDPR-compliant EU hosting.
Permissions - Enhanced security with Role-Based Access Control (RBAC) with restricted user permissions + Multi-Factor Authentication (MFA) for secure system access.
Guardrails - Equipped with robust guardrails, ensuring they are exclusively tailored for hospitality, providing industry-specific interactions.
Professional
For innovative companies looking to automate guest communications
$5 / room per month
{Get started}
Unlimited, high speed access to D3x Engine and the Skill router, connected to GPT 4o, Claude 3.5, Gemini 1.5
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Unlimited chats per month
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Chat integration (WhatsApp, SMS, Instagram, Facebook)
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WhatsApp partner (No transaction costs)
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Website chatbot
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Connection to helpdesk (Zendesk, Freshdesk)
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Email automation (Outlook, Gmail)
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Unified Inbox
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Connected to PMS
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Data security
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Basic support
Go live in 24 hours, no hidden costs
Enterprise
For agile operators optimizing guest communications at scale
Please contact us directly
{Get started}
Everything in Professional and
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Custom data ingestion
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Custom inventory API
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Custom pricing API
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Connect to in-House CRM
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Admin controls, domain verification, and analytics
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Priority support & ongoing account management