How long does deployment take?

New customers are live in 2–3 weeks. Enterprise deployments with custom PMS integrations are 3–6 weeks depending on API access.

Which AI models do you use? Is our data used to train them?

Multiple providers depending on the workload; the model is not the product. Your data is never used to train third-party foundation models. EU-hosted, GDPR-aligned.

What happens when the AI is unsure?

Escalation rules per workflow. Confidence thresholds. Human-in-the-loop on high-stakes channels. Full audit trail.

Do you integrate with our PMS / housekeeping / CRM?

25+ live integrations including Mews, Opera, Cloudbeds, Apaleo, Optii, Snapfix, Twilio, Website Chat, SMS, Freshdesk, and Zendesk. New integrations average 3 weeks from API access.

How is D3x different from ChatGPT with custom instructions?

Generic AI can answer. It cannot fetch reservation data, log housekeeping tickets, or update your CRM. D3x sits on top of the LLM with codified hospitality logic and live integrations.

Production-deployed today at chain scale. Inbound and outbound. Same Skills Engine, same integrations.

Are you GDPR compliant? SOC 2?

GDPR compliant in architecture and infrastructure today. SOC 2 Type II in progress, target Q3 2026.

Can we start with one channel and expand?

Yes. Most groups start with WhatsApp + OTA inbox, expand to web chat and voice over 3–6 months.

The AI orchestration layerfor hotel operations.

Resolve guest requests, execute across your PMS and operations stack, and run on every channel — one orchestration layer trusted by 60+ European hotel groups.

Book demo See customer proof

D3x

Hotel operations map

Skills Engine · live routing

Available for messaging, phone and email

Access code

Pre-arrival questions

Booking interest

Change booking

Refund policy

Invoices

Refund policy

Decision logs

Room status

Maintenance tickets

Amenities

Group enquiries

Availability

Upsell offers

LLM readable Knowledge base

Outbound campaigns

Guest sentiment

D3x

423

314

522

431

243

325

D3x Skills Engine

Skills mapped to every layer of hotel operations.

Front Desk

Access codePre-arrival questionsBooking interest

Concierge

Change bookingRefund policyInvoices

Back office

InvoicesRefund policyDecision logs

Housekeeping

Room statusMaintenance ticketsAmenities

Sales

Group enquiriesAvailabilityUpsell offers

Marketing

LLM readable Knowledge baseOutbound campaignsGuest sentiment

Trusted by leading hotel groups

IN PRODUCTION

100K+

messages/month across the platform

4.58

AI CSAT vs 4.62 human, 20K guest surveys

3 weeks

typical implementation from API access

100%

logo retention since founding

Same metrics, every quarter. Not a roadmap.

THE MOMENT

The category-defining vendor will be chosen in the next 18 months.

Decision window

18

months

Buyer selection is happening now, in real procurement processes, on multi-year contracts.

01

Guests now expect WhatsApp-speed answers, on every channel, in every language. The bar has moved.

02

Generic AI cannot execute against your PMS, housekeeping, table-management, or CRM. The work is in the integrations.

03

The hotel groups deploying now are setting the operational baseline competitors will spend years catching up to.

AGENTS

Every channel. Every guest. Every action.

Three production agents — each with the same Skills Engine, Knowledge Base and integration fabric underneath. Every guest is authenticated and matched to their reservation before the agent acts. See what guests experience and what runs in the background.

WhatsApp, OTA inbox, web chat, SMS, and social DMs — one agent per property. D3x authenticates every guest and matches the conversation to the right reservation in your PMS before acting.

70–85% autonomous resolution

What the guest sees

RH

WhatsApp · Riverside Hotel

Typically replies in seconds

Hi, can I book a table in the hotel restaurant for dinner tonight? We're two people.