AI Agents for hospitality

Agentic AI automation for Hotels, Hostels, Aparthotels & Hospitality businesses

A Closer Look at D3x

AI in hospitality is no longer optional - guests expect instant, personalised communication in their own language, 24/7. Delivering that experience consistently requires more than fast replies; it requires operational intelligence behind every interaction.

Our platform combines real-time, multi-channel guest communication with an AI-ready knowledge base and structured decision logic that orchestrates actions across the hospitality tech stack via real time APIs - enabling consistent, policy-aware execution across bookings, payments, and service workflows.

Guest intent is understood in natural language and interpreted within live operational context - whether the request is about a booking, a late check-out, an invoice, or an add-on. The result is responses that are not only conversational, but operationally accurate, instantly actionable, and always on brand.

Andreessen Horowitz Voice Agent thesis 2025 with D3x ⚡️

Phocuswire 25 hot 🔥 travel startups

{More about us}

Our Agents

{01}

Messaging Agent

Instant replies to messages in any language

{02}

Phone Agent

Talks to your guests in your tone of voice

{03}

Email Assistant

One click email and ticket responses

{04}

API Agent

Brings AI seamlessly to existing systems

Why Choose D3x

Plug AI into your existing tech stack overnight

{Layer 1-2}

Omnichannel Ingestion Layer

Guest requests from WhatsApp, SMS, voice/telephony, email, web chat, and social channels are ingested via secure connectors and routed into the D3x orchestration layer.

{Layer 3-5}

AI Orchestration Engine

Performs guest authentication; intent classification, language detection, and context resolution; policy enforcement with guardrails and confidence scoring; skill execution with retrieval-augmented knowledge (RAG); and real-time API invocation for live data access and updates.

{Layer 6-7}

INTEGRATION & EXECUTION (APIs)

Through bi-directional APIs, requests are routed to the relevant PMS, CRM, access control, or operational systems, logged for auditability, and resolved using LLM-powered, context-aware responses, returned to the guest in near real time.

D3x Skills: The Invisible Magic of AI

The AI agent can recommend nearby businesses, share curated links, and provide in-depth knowledge about the local area, the property, and even staff-specific details. Whether it's a nearby restaurant, a team member's specialty, or the history of the building, the agent delivers contextual information that enhances the guest experience with a personalized, local touch.

Guest

Can you tell me where to go for dinner tonight?

Agent

Most certainly! We recommend an Italian Restaurant, just around the corner from the hotel. It's open until 11pm and the owner is a friend of our team and makes the most amazing Pizzas on the planet.

Engage website visitors by delivering relevant information and identifying qualified leads. The AI agent also supports the conversion journey by assisting users in navigating product or service options with ease and clarity.

Guest

I would like to apply for a co-living spot at your Amsterdam location

Agent

Please share your Name, telephone number and email address, we will get in touch within 24 hours. Thanks for your interest!

Seamless AI-Powered Booking Across Phone & Messaging

Our AI Agent bridges both voice and messaging channels to capture booking intent at the right moment and convert it into confirmed reservations.

How it works

Whether a guest calls or messages (via WhatsApp, SMS, or chat), the AI engages in a natural, conversational flow.
Once the AI recognizes booking intent, it instantly delivers a personalized booking link to the guest’s preferred channel (WhatsApp/SMS).
The conversation doesn’t stop there—the open channel allows the guest to ask further questions, which the AI can answer in real time.

Benefits
🙌🏼 Higher Conversion Rates: Guests move smoothly from inquiry to booking without friction, increasing direct reservations.
⏱ Enhanced Efficiency: Reduces staff workload by automating the most time-sensitive step in the booking journey.

Phone AI Scenario (Voice Call → PMS API → WhatsApp Handoff)

Guest (calling): Hi, I’d like to know if you have a double room available tomorrow for 2 nights. For me and my wife.

AI: Yes, we do have availability for this weekend. The total price for two nights, including taxes, is €320. Would you like to proceed with the booking?

Guest: Yes, please.

AI: Would you like me to send you a booking link so you can confirm your reservation right away?

Guest: Yes, that would be great.

AI: Great. Can I confirm—should I send the link to this number 0049 760 34 12 556?

Guest: Yes, that’s correct.

AI: Perfect, I’ll send the link to your WhatsApp. You can review the details and complete the booking there. If you have any more questions, just reply in the chat and I’ll be happy to assist.

(AI sends booking link via WhatsApp and opens a chat thread)

AI-Powered Booking Confirmation

When a guest requests a booking confirmation during a chat, the AI agent acts immediately, detecting the request and sending the relevant booking details automatically. Its workflow ensures a seamless, efficient experience for both guests and staff, reducing manual effort while keeping communication clear and accurate.

How it works

Instant Request Detection: The AI identifies when a guest asks for booking confirmation via API
Automated Confirmation Delivery: It sends the booking details directly via the guest’s preferred channel (chat, WhatsApp, SMS, email).
Seamless Guest Interaction: The AI continues the conversation, answering follow-up questions and clarifying details in real time.

Benefits
⏳ Save Staff Time: Automates routine confirmations, freeing hours of staff effort.
💡 Improved Guest Experience: Guests receive immediate, accurate booking information without waiting.

Messaging AI Scenario (SMS → PMS API)

Guest: Can you tell me if my booking is confirmed?

Agent: To check your booking status, please provide your Last and First Name and your date of check-in?

Guest: Oliver Devon checking in on Sep 1

Agent: We've successfully fetched your reservation information. You have one confirmed booking:

- Dates: Sep 1 to Sep 5

- Room: Double Room with Ocean views

- Guests: 2 Adults

Your booking is confirmed, and we’re excited to host you! The adventure is about to begin. If there’s anything else I can assist you with before your arrival, please don’t hesitate to let me know.

Guest: Thanks!

AI-Powered Housekeeping Requests

When a guest makes a housekeeping request during a chat, the AI agent detects it instantly, logs the request, and notifies the appropriate team. This ensures immediate attention, streamlines communication, and accelerates service delivery for a seamless guest experience.

How it works
Instant Request Detection: The AI identifies housekeeping requests in real time using natural language processing.

Automatic Logging: Requests are immediately recorded in the housekeeping system via API.
Dynamic Team Notification: The relevant housekeeping staff are notified instantly to take action.
Seamless Guest Interaction: The AI can confirm the request with the guest and provide updates if needed, keeping them informed and reassured.

Benefits
✨ Five-Star Guest Experience: Immediate response to requests enhances guest satisfaction.
🦾 Operational Efficiency: Automation reduces manual tracking and ensures faster service.
💡 Improved Communication: Guests feel heard and supported, while staff receive clear, actionable requests.

Phone AI Scenario (Voice Call → PMS API → WhatsApp Handoff)

Guest: Hi, can I get extra towels in my room?

AI: Of course! I see you’re currently in-house in Room 402. I’ve logged your request for extra towels and notified the housekeeping team. They will deliver them within 15 minutes.

Guest: Thank you!

AI: You’re welcome! If you need anything else during your stay, just reply here and I’ll handle it.

AI-Powered Maintenance Management

When a guest reports a maintenance issue, the AI agent acts immediately to identify and log the problem. Its workflow is designed to resolve issues efficiently while keeping guests informed and reassured.

How it works

The AI recognizes and categorizes the guest’s maintenance issue using natural language processing.
It provides step-by-step troubleshooting instructions from the knowledge base to help the guest resolve the issue instantly.
If the problem remains unresolved, the AI logs it automatically in the housekeeping or maintenance software via API.
The relevant maintenance team is notified immediately for quick intervention.
Throughout the process, the AI communicates empathetically, acknowledging the guest’s inconvenience and providing reassurance.

Benefits
🦾 Prompt action keeps guests happy and their experience on track
👨‍🔧 About 60% of maintenance issues can be resolved instantly through AI-guided self-service
⏱ Faster response times for unresolved issues thanks to automatic logging and notifications

Messaging AI Scenario (WhatsApp → Housekeeping Handoff)

Guest: Hi, the air conditioning in my room isn’t working properly.

AI: Hi Alex, I’m so sorry to hear that! Let’s see if we can get this fixed quickly. Can you tell me if the AC is completely off or just not cooling enough?

Guest: It’s on, but it’s not cooling the room.

AI: Thanks for clarifying. Here are a couple of quick troubleshooting steps that often help:

Make sure the temperature is set lower than the current room temp.
Check that the fan is on “auto” instead of “off.”

Can you try those and let me know if it helps?

Guest: I tried that, but it’s still not cooling.

AI: Got it, thanks for trying. I’ve logged this issue in our housekeeping and maintenance system, and the maintenance team has been notified. They’ll be on it as soon as possible.

Guest: Okay, thank you.

AI: You’re welcome, Alex! I know this is inconvenient, and we really appreciate your patience. I’ll keep you updated when the maintenance team is on their way. In the meantime, if there’s anything else you need to make your stay more comfortable, just let me know.

AI-Powered Guest Upselling & Personalization

AI agent detects guest preferences and requests in real time, delivering personalized recommendations and upsell offers.

How it works

The AI agent uses natural language processing (NLP) to detect guest requests for items, breakfast, services, or potential upsell opportunities during conversations across chat, SMS, WhatsApp, email, or phone.
It delivers hyper-personalized recommendations in real time, based on guest context, preferences, and behavioral signals.
Upsell campaigns can be:
- AI-driven, dynamically adapting to each guest’s needs and context.
- Pre-scheduled by operations teams, allowing precise control over timing, messaging, and targeting.
The AI orchestrates interactions seamlessly, ensuring recommendations feel natural, anticipatory, and intuitive rather than intrusive.
All interactions are logged and analyzed to refine future upsell strategies and guest personalization.

Benefits
💸 Incremental Revenue: Drives an additional $50–$100 per room per month through targeted, real-time upsells
⭐️ Higher Guest Satisfaction: Personalized, timely recommendations improve the overall guest experience
⏱ Operational Efficiency: Automates upselling, reducing staff workload while increasing precision

Messaging AI Scenario (WhatsApp → PMS API)

Guest: Hi, can I get a bottle of champagne in my room tonight?

AI: Hi Alex! I’d be happy to arrange that. I see from your profile that you prefer sparkling rosé—would you like me to bring that, or a different option tonight?

Guest: Sparkling rosé sounds perfect.

AI: Great choice! I’ve added it to your room. By the way, since you’re enjoying a celebratory evening, our chef has a gourmet dessert pairing that pairs beautifully with your sparkling rosé. Would you like me to add that to your order?

Guest: Hmm… yes, let’s do that.

AI: Done! I’ve also noticed your stay includes a free spa session tomorrow. Would you like me to reserve a 60-minute massage at 10 AM? Many guests who enjoy the evening celebration also love this treat in the morning.

Guest: Sure, book it for me!

AI: All set! Your champagne, dessert, and spa session are confirmed. Enjoy your evening, Alex!

AI agents can collect Customer Satisfaction (CSAT) scores either by using customizable feedback templates or by directly asking guests for a quick rating at the end of a conversation. Whether through a simple text prompt or a structured form, these interactions are seamlessly integrated into the chat flow. The collected feedback is logged automatically, allowing operators to track performance, identify trends, and continuously optimize the guest experience with minimal manual effort.

🔖 Boosts reporting accuracy for both your AI and support teams

Guest

Thanks for your help!

Agent

Thanks for chatting with me! Before you go, could you quickly rate how I did today? Your feedback helps us improve.

AI-Powered Multi-Property Context Awareness

The AI agent intelligently identifies which property a guest is referring to—either explicitly mentioned in the message or inferred from context such as the contact channel, booking details, or past interactions. If the property reference is unclear, the AI can seamlessly prompt the guest for clarification. Once confirmed, it automatically switches to the corresponding knowledge base and data layer, ensuring that responses are accurate, relevant, and aligned with that specific hotel’s services, availability, and policies.

How it works

Property Detection: The AI determines which property the guest is referring to using contextual cues or explicit mentions.
Clarification Prompting: If the reference is ambiguous, the AI asks the guest to confirm the property.
Contextual Knowledge Switching: Once confirmed, the AI switches to the property-specific knowledge base and data layer.

Benefits
💡 Enhanced Guest Experience: Guests receive precise, property-specific information without confusion or delays.
🦾 Operational Efficiency: Staff are freed from clarifying property details, reducing errors and follow-ups.

Website chatbot Scenario

Guest: Hi, I’m thinking of booking a stay next month. Can you tell me about your hotels?

AI: Absolutely! We have several properties:

Grand Central Hotel: City center location, rooftop pool, modern rooms
Oceanview Resort: Beachfront, spa, family-friendly activities
Mountain Lodge: Scenic views, hiking trails, cozy cabins

Do you have a specific location in mind, or would you like me to suggest the best option based on your preferences?

Guest: I’d like something by the beach with spa facilities.

AI: Great choice! I recommend our Oceanview Resort. It offers beachfront access, a full-service spa, and a variety of leisure activities. Would you like me to show room availability and rates for your preferred dates?

Guest: Yes, please.

AI: Perfect! For your selected dates, we have the following options at Oceanview Resort:

Standard Room: €150/night
Deluxe Room with Sea View: €200/night
Family Suite: €250/night

Would you like me to reserve a room or provide more details about amenities?

Intelligent Lost & Found, Fully Automated

Our AI Agent connects directly with your Lost & Found software to turn guest messages about lost items into fully tracked requests — instantly and without manual handling.

How it works
When a guest reports a lost item via messaging (e.g. “I left my sunglasses by the pool”), the AI captures the details in a natural conversation.
It then automatically creates the request in your lost & found software, stores the case within the conversation, and shares a reference number with the guest.
Guests can check back anytime (“Did you find my item?”), and the AI retrieves the latest status directly in real time.

Benefits
🙌🏼 Faster Guest Resolution — Lost item requests are logged and tracked instantly, improving transparency and trust.
⏱ Operational Efficiency — Eliminates manual logging and follow-ups, reducing workload for front desk and housekeeping teams.
📍 Centralised Tracking — Every request is synced with your lost & found software and tied to the guest conversation for full visibility.

Phone AI Scenario (Voice Call → Lost & Found System → WhatsApp Handoff)

Guest (calling)

Hi, I stayed with you last weekend and I think I left my AirPods in the room. Could you check if they were found?

Of course, I can help with that. May I confirm your last name and the dates of your stay so I can check our lost and found records?

Guest

Yes, it’s Mehta. I checked out on Sunday.

Thank you, Mr. Mehta. One moment while I check…
Yes, a pair of wireless earbuds was logged by housekeeping from your room on Sunday afternoon.

Guest

Oh great, that’s definitely mine.

Perfect. Would you like us to arrange shipping to your home address, or would you prefer to collect them from the hotel?

Guest

Please ship them to me.

No problem. I can send you a secure link to confirm your delivery address and shipping method. Shall I send it to this number on WhatsApp?

Guest

Yes, please.

Done. You’ll receive the message shortly. Once you confirm the details, we’ll arrange the shipment and keep you updated in the chat. If you need anything else, just reply there and I’ll assist you.

(AI sends lost-and-found claim link via WhatsApp and opens a chat thread)

Frictionless Guest Actions with Magic Links

Our AI Agent uses secure magic links to connect guest conversations directly with your hotel systems — allowing guests to complete actions like check-in, identity verification, or form submissions instantly and without friction.

How it works
When a guest requests an action via messaging (for example: “Can I check in online?”), the AI understands the request and generates a secure magic link connected to your hotel systems (PMS, CRM, or guest management platform).

The guest receives the link directly in the conversation and is guided to a secure page where they can complete the required step — such as uploading passport details, confirming information, or completing digital check-in.

Once submitted, the data is automatically stored in the connected system, allowing the hotel to process the request immediately without manual handling.

Benefits
🙌🏼 Frictionless Guest Experience — Guests complete check-in and verification steps easily from their phone, without waiting at reception.

⏱ Operational Efficiency — Automates guest data collection and reduces manual front desk processing.

🔗 Seamless System Integration — Information flows directly into your PMS, CRM, or guest management system, keeping records accurate and up to date.

🔐 Secure & Convenient — Magic links provide a safe way for guests to access personalised actions without needing accounts, logins, or complicated forms.

Messaging Scenario (Automated WhatsApp → Magic Link → Digital Check-In)

AI (WhatsApp message)

Hello Mr. Martinez, we’re looking forward to welcoming you today. To make your arrival faster and smoother, you can complete your digital check-in before arriving.

Please use the secure link below to confirm your details and upload your passport information.

Guest

Great, thanks! I’ll complete it now.

Perfect. Once you finish the steps, your check-in will be processed automatically so everything is ready when you arrive at the hotel. If you need any assistance, just reply to this message anytime.

(AI sends secure digital check-in magic link automatically as part of the pre-arrival guest journey.)

Automated Invoice Retrieval, Instantly Delivered

Our AI agent connects directly with your PMS to retrieve guest invoices on demand and deliver them instantly through messaging — no manual handling required.

How it works
When a guest requests their invoice (e.g. “Can you send me the invoice for my stay?”), the AI first verifies the guest by asking for their name and reservation number.
Once authenticated, the AI securely fetches the invoice directly from the PMS and shares it within the conversation.
Guests can request their invoice anytime after their stay, and the system retrieves the correct document in real time.

Benefits
🙌🏼 Faster Guest Resolution — Guests receive their invoices instantly without waiting for staff assistance.
⏱ Operational Efficiency — Eliminates manual invoice searches and email follow-ups for front desk or finance teams.
🔒 Secure & Accurate Delivery — Guest authentication ensures invoices are only shared with the correct person.

Messaging Scenario (Guest Request → PMS → Invoice Delivery)

Guest (WhatsApp)

Hi, could you send me the invoice for my stay last week?

Of course, I can help with that. For security, may I confirm your last name and reservation number?

Guest

Sure. My last name is Mehta and the reservation number is 45821.

Thank you, Mr. Mehta. One moment while I retrieve your invoice…

AI: I’ve found your booking. Your invoice for the stay from June 14–16 is ready. I’ll send it here now.

Guest

Perfect, thanks.

You’re welcome. I’ve just shared the PDF invoice in this chat. If you need another copy or anything else, just let me know.

(AI securely retrieves the invoice from the PMS and shares the document directly in the chat.)

Built for hospitality

Language and Tone of Voice

Speak your guests’ language—literally. With support for 100+ languages, D3x delivers accurate, natural, and culturally aware conversations in any tongue, capturing your brand’s voice and personality for every guest—anywhere.

Prompts for happier Guests

Expertly crafted prompt libraries, tailored exclusively for hospitality, that transform every interaction into a seamless, on-brand experience. Each prompt is designed to anticipate guest needs and spark engagement.

Railguards, Security and compliance

Our framework unites SOC 2 security controls, GDPR privacy safeguards, and AI Act transparency requirements into one standard. With encryption, access control, Multi-Factor Authentication (MFA), and hospitality-specific railguards.

AI-Powered Consent Management

Give guests control over their data—without disrupting the conversation. D3x automatically requests and manages marketing consent in line with GDPR and local regulations, allowing guests to easily opt in or out before chatting.

Integrated Workflows

Hospitality-first AI, ready out of the box. D3x is engineered so specifically for hospitality that you don’t need to spend a single minute training, prompting, or teaching it what to say or do. It understands guest intent, follows logical conversation paths, and mirrors human-like communication.

Context Awareness

Every guest, fully understood in real time. D3x monitors requests, conversations, and system updates across channels, creating seamless, context-aware interactions that anticipate needs and deliver personalized service at every touchpoint.

4.6

CSAT Score

Outperforming human performance

+1–3%

RevPAR

Automated upsells and automatic direct booking recovery

4/5

Guest messages

4 out of 5 message never touch a staff member

2 sec

Responds time

Taking response time from 120 min to seconds

AI That Powers Real-World Hotel Operations

Connecting guest conversations directly to real operational workflows—from bookings and service requests to escalations and team coordination—so hotels run faster, smarter, and more efficiently.

AI Ticketing 🪄
Turn Conversations into Action

Turn guest requests and issues into structured tickets, automatically routed to the right team via API, WhatsApp, SMS, or email-so nothing gets missed and action happens instantly.

Smart Escalations for Critical Guest Moments

Detect emergencies, urgent requests, and signs of guest frustration - automatically escalating critical issues to the right person in the team so they’re handled immediately.

Ultra Secure Guest Authentication

Securely verify guests using their name and booking number, linking conversations to the correct reservation and guest profile. With real-time context on whether a guest is pre-arrival or currently in-house, or already checked out.

Teams, Roles, Permissions

Structure your operations the way your hotel actually runs. D3x understands departments, roles, and permissions - ensuring guest requests and operational tasks reach the right team, every time, for hospitality businesses of any size.

Integrations

Mews

Optii

Freshdesk

Cloudbeds

Bookboost

Apaleo

Opera

Like Magic

Flexkeeping

WhatsApp (official partner)

Phone

SMS

Gmail plugin

Outlook plugin

Instagram

Zendesk

Booking.com plugin

Facebook

Slack

Twilio

Portal

Faundit

Res Diary (coming soon)

The knowledge base of the future

Built for today’s guests — and tomorrow’s AI-driven travel discovery.

With Auto KB Gap Detection and the Learning Loop, your knowledge base becomes a living intelligence layer — constantly learning from real conversations and improving itself. Teams can instantly refine and publish answers, while structured content keeps your brand visible across AI platforms like ChatGPT and emerging LLM search. One continuously evolving source of truth — optimized for both guest conversations and AI discovery.

Self-Learning Intelligence

Human-Verified, Machine-Ready

Built for the AI Discovery Era

Casestudy

Discover how D3x automates over 30,000 guest messages per month for a leading European aparthotel chain with 35 locations across 18 countries.

{Find out more}

Testimonials

Staycity Group

8,000+ apartments

1,000+ employees

45 current/contracted properties

21 cities

AI messages per month | 35,000

Automation rate | 75%

Connected stack | Opera, Freshdesk, Optii

Channels | Email, WhatsApp, Booking.com & Website Chat

AI CSAT | 4.56 across all channels

Clients

Best Western

Staycity Group

Dalata Hotel Group
The Usual
Arp-Hansen Group
Clink Hostels
Nomads Hostels

Outsite

MM:NT
McDreams

Amano Group

Nook Society

CIC Hospitality

Wombats Hostels

Aspasios

Homaris

Blog

Insights at the Intersection of
Hospitality and AI

Explore how artificial intelligence is transforming hotel operations, guest experience, and service delivery. The D3x Blog is built for forward-thinking hospitality professionals looking to stay informed, inspired, and ahead of industry shifts.

AI Agents in Action: Transforming Hotel Operations

As hospitality evolves, AI agents are stepping in to streamline operations, personalize guest interactions, and deliver service at scale—24/7. This article explores how intelligent systems are reshaping the guest journey, reducing overhead, and unlocking new levels of efficiency for modern hotels.

{Link to blog post - 11 min read}

AI Lobby Talk ✨

Insights on the future of stays - from the lobby floor.

A road-trip–style podcast where hotel CIOs and CEOs step out of the boardroom and into the lobby to share candid conversations about how AI is transforming hospitality.

Youtube
Spotify

Latest Podcast Episode 👇🏽 Mike Rawson, CIO of citizenM

Talk to us about AI

Whether you just want to bounce around a few ideas, explore how to integrate AI into your existing stack, or get hands-on guidance with implementation, we are happy to chat. From strategy and concept validation to practical execution, we're here to answer your questions, share insights, and help you discover what AI can do for you.

{Book a meeting with our Founder & CEO Jason} {>>}

AI Agents for hospitality

Agentic AI automation for Hotels, Hostels, Aparthotels & Hospitality businesses

A Closer Look at D3x

Our Agents

Messaging Agent

Phone Agent

Email Assistant

API Agent

Why Choose D3x

Omnichannel Ingestion Layer

AI Orchestration Engine

INTEGRATION & EXECUTION (APIs)

D3x Skills: The Invisible Magic of AI

Built for hospitality

CSAT Score

RevPAR

Guest messages

Responds time

AI That Powers Real-World Hotel Operations

AI Ticketing 🪄 Turn Conversations into Action

Smart Escalations for Critical Guest Moments

Ultra Secure Guest Authentication

Teams, Roles, Permissions

Integrations

The knowledge base of the future

Casestudy

Staycity Group

Clients

Blog

Insights at the Intersection of Hospitality and AI

AI Agents in Action: Transforming Hotel Operations

AI Lobby Talk ✨

Talk to us about AI

AI Ticketing 🪄
Turn Conversations into Action

Insights at the Intersection of
Hospitality and AI