Sarah Chen
sarah.chen@gmail.com
Mon 09:14
From sarah.chen@gmail.com
To reservations@riversidehotel.com
Hi, please change the name on my invoice to Chen Consulting Ltd instead of my personal name. Booking BK-48291.
AI Agents for Hotel groups, connected to your stack.
D3x is the AI orchestration platform for hospitality. Agents talk to guests, take action in your PMS and ops tools, and get work done 24/7 in every language. Live with 60+ European hotel groups.
Trusted by leading hotel groups
Can we get a late checkout tomorrow?
Yes, checkout at 2pm is available for €35. Shall I confirm?
Yes please.
Done. Late checkout is confirmed and added to your room bill.
PMS updated · room 412
Messaging agent
INDUSTRY-LEADINGWhatsApp, OTA inbox, web chat, SMS, and social DMs, connected to your stack via API to solve real problems, not just reply. One agent per property that authenticates guests and matches every conversation to their reservation before acting.
Voice agent
INDUSTRY-LEADINGInbound on your property lines and in-room phones, connected to your stack via API to execute live on the call across your PMS and ops tools, not scripted IVR. Authenticates every caller, matches them to their reservation, with live language detection and warm handoff when your team takes over.
Inbox2 messages
Invoice name change, booking BK-48291
Riverside Reservations
reservations@riversidehotel.com
Mon 09:16
From reservations@riversidehotel.com
To sarah.chen@gmail.com
Re: Invoice name change, booking BK-48291
Sent autonomouslyDone. The invoice now shows Chen Consulting Ltd and the updated PDF is attached. Riverside team
invoice-BK-48291.pdf
Email agent
LIVEAgentic email for guest and back-office threads, connected to your stack via API to read, execute, and resolve end to end. Identifies intent against policy and live reservation context. Replies with the full resolution, not a copilot that drafts one line.
MCP data access
Connect any MCP-compatible LLM to live hotel data, same agents, guardrails, and audit trail from Claude, Cursor, or your internal copilots.
- Live rates & availability
Live rates & availability
Every guest conversation is an opportunity to delight a guest, solve a problem, generate revenue, or build loyalty, yet most stay isolated inside messaging apps, inboxes, phone calls, and disconnected systems. D3x turns those conversations into actions.
D3x connects every guest channel with your PMS, housekeeping, CRM, and operational systems. AI agents understand intent, retrieve the right information, and complete tasks autonomously, not just answer questions.
Whether guests are messaging, emailing, or calling, D3x helps hotels deliver faster service, automate repetitive operations, and create exceptional guest experiences at scale.
AI Agents + Helpdesk
AI Agents + Helpdesk, built as one.
Most hotels bolt chatbots onto a helpdesk. D3x unifies AI and the inbox in a single platform, so agents and automation share context, resulting in faster, more accurate responses.
AI Agents. Pre-stay to post-stay.
Learn morePre-trained on 10M conversations
Understands hospitality, PMS and CRM data, and customer intent from day one
Automate 60% of support
Resolve inquiries automatically so your team can focus on high-impact work
Proactive
Engage guests at the right moment with the right recommendations
Your rules. Your AI.
Apply your tone, policies, and SOPs with built-in guardrails
AI coaching, built in
Proactive, real-time tips help agents improve with every conversation
Knows when to escalate to your team
Seamless hand-offs to human agents with context
One inbox. Full hotel context.
Learn moreOne omnichannel inbox
Email, website chat, SMS, WhatsApp, Instagram, Facebook, and OTA inboxes
Native WhatsApp integration
Pull up any guest, reservation, or stay without leaving the conversation
Tickets for operations
See high-value booking requests, maintenance problems, and much more
In-conversation actions / skills
Authenticates guests, upsells, sends invoices and booking confirmations, and answers all questions
25+ integrations
Mews, Opera, Apaleo, and more connected out of the box
Reporting
See exactly how guests behave, spend, and their satisfaction score
WHY D3X
No rip-and-replace. Just results.
Architecture
Sits on top of your stack, never replaces it
D3x is the orchestration layer above your existing systems. Your PMS, housekeeping, CRM and ops tools stay exactly where they are. There is no migration, no rip-and-replace, and no retraining your team on new software. We connect to what you already run and make it work together.
Integrations
Reads and writes inside your PMS, not just next to it
Deep, native integrations with Oracle OPERA Cloud (via OHIP), Mews, Cloudbeds, Infor and Apaleo, plus your housekeeping, CRM and ops tools. D3x doesn't just look up a reservation. It changes it, posts the charge, books the upgrade and creates the housekeeping task. Chatbots answer. D3x resolves.
Channels
Connects to the numbers and channels you already own
Your existing phone lines, WhatsApp, SMS, email, Booking.com, Instagram and Facebook all route into one AI layer. Guests reach you the way they always have, and every conversation is answered 24/7 in 100+ languages, in your brand's voice.
Rollout
Phased go-live with hotel-specific guardrails built in
Production-ready skills for hotel operations come pre-built and pre-tested. We launch channel by channel and skill by skill, with clear handoff rules to your staff at every step. You don't have to configure generic workflow builders or design guardrails yourself, and nothing goes live until it's proven on your property.
+250K
Messages per month
Definition →D3x handles 250,000+ guest messages per month in production across live European hotel groups.
+18K
Hours of voice handled per month
Definition →D3x Phone AI handles 18,000+ hours of production guest voice per month.
120x
Faster median response (15m → 7s)
Definition →Median first response on messaging improved about 120× from roughly 15 minutes to about 7 seconds after automation.
60–70%
Autonomous resolution of routine requests
Definition →Across production guest-messaging portfolios on D3x, autonomous resolution typically runs in a 60–70% range once Skills and after-hours automation are live — a portfolio typical, not a day-one SLA.
4.58
AI CSAT from 20K guest surveys
Definition →AI-handled conversations score 4.58 CSAT versus 4.62 for human agents on a 90-day sample of about 20,000 guest surveys.
+95%
Volume growth · no headcount increase
Definition →Production deployments have shown about +95% message volume growth without a matching headcount increase.
+20
Hours saved per team member per month
Definition →Production-oriented labour efficiency figures cite about +20 hours saved per team member per month from AI-only handling of routine contacts.
3x
Direct booking revenue across messaging, email & phone
Definition →D3x is named for a 3× direct-bookings mission across messaging, email, and phone — a founding thesis and build bar, not a guaranteed ROI for every property.
BUILT FOR YOUR PORTFOLIO
Which hotel types does D3x work for?
Hotels, aparthotels, luxury resorts, hostels, serviced apartments, and student accommodation run on different rhythms. D3x adapts per property type while sharing the same Skills Engine, integrations, and controls.
WHAT'S NEXT
Knowledge, an open platform, and enterprise security.
Hospitality AI is moving from chatbots to operating infrastructure. Three things set D3x apart: a knowledge base that heals itself, an open platform that plugs into everything, and the operational tooling hotel groups actually run on.
knowledge.d3x
Self-healing loop01
Capture escalations, corrections, and retrieval gaps
02
Diagnose missing policy vs. stale source vs. PMS conflict
03
Propose the smallest safe knowledge diff
04
Operator approves, then production updates
+ policy diff awaiting approval
KNOWLEDGE BASE
The knowledge base of the future
Self-healing and self-learning by design, not a static FAQ that goes stale every season. Every escalation, correction, and retrieval gap becomes structured signal: D3x diagnoses the root cause, drafts the smallest safe update, and routes it through human review before anything changes in production.
See the learning loopClaudeCodexCursorCustom copilots
D3x MCP
Model Context Protocol
Pipe, not platform lock-in
OPEN PLATFORM
Open by design, not a walled garden
Not another walled-garden all-in-one, one open AI Agents for Hotel groups above the PMS, housekeeping, CRM, and BI you already run. Plug Claude, Codex, Cursor, or your own copilots into the same agents, skills, guardrails, and audit trail. Connect once, operate everywhere.
Explore D3x MCP
SECURITY
CTO-approved, with phishing guardrails on every channel.
Secure, scalable, CTO-approved architecture aligned with enterprise IT standards and governance, with daily LLM upgrades and new hospitality integrations shipped to your teams automatically, at no additional effort or cost. New-age security standards, like the phishing guardrail. Our AI now recognizes fake payment links and suspicious channels across every guest channel. Phishing is rising, and more guests are contacting properties to check what's real. This is a preventive step operators can take now.
console.d3x
ProductionPortfolio reportsAutomation, CSAT, and revenue
CTO-approved architectureEnterprise IT, daily upgrades
Roles & permissionsBrand and property scopes
Phishing guardrailsFake payment links, every channel
EscalationHands off to the right teammate
Audit trailsEvery action, logged
INTEGRATIONS
What systems does D3x connect to?
25+ live connections across PMS, housekeeping, hardware and locks, messaging, CRM, helpdesk, and operations.
PMS
- Mews
- Opera
- Cloudbeds
- Apaleo
- Infor PMS
HOUSEKEEPING
- Optii
- Flexkeeping
- RoomChecking
- Alkimii
- Snapfix
- UniFocus
MESSAGING & CHANNELS
- Website Chat
- SMS
- Twilio
- Booking.com
- Outlook
- Gmail
CRM & GUEST EXPERIENCE
- Bookboost
- Like Magic
- P3 Hotels
- Salesforce
HELPDESK
- Freshdesk
- Zendesk
RESTAURANT & SPA
- Seven Rooms
- OpenTable
- TheFork
- ResDiary
OPERATIONS
- Faundit
- Portal
HARDWARE AND LOCKS
- smartbloqs
THE MOMENT
Why are hotel groups choosing an AI vendor now?
Buyer selection is happening now, in real procurement processes, on multi-year contracts.
01
Guests now expect WhatsApp-speed answers, on every channel, in every language. The bar has moved.
02
Generic AI cannot execute against your PMS, housekeeping, table-management, or CRM. The work is in the integrations.
03
The hotel groups deploying now are setting the operational baseline competitors will spend years catching up to.
Chief AI Officer
The Chief AI Officer in hospitality
How this role is emerging, and the seven AI decisions that will define it for hotel groups in 2026.
PDF · 10 pages
IN PRODUCTION
Who is running D3x in production?
European hotel groups in production today, aparthotels, hotels, and hostels.
“75% of our web chat and WhatsApp messaging is now handled by AI, with high CSAT scores, which are paramount for our business model. D3x is unique in how tightly they can integrate with our systems and workflows for truly seamless 'real world' AI adoption.”
Paolo Donà
Chief Information Officer
Staycity Group
AI LOBBY TALK
What do hotel technology leaders say about AI?
AI Lobby Talk ✨, leadership lessons from the front lines of AI in hospitality. Recorded in person with European hotel CIOs and CTOs.
Joe Pettigrew · Group Chief Commercial Officer · L+R Hotels
The Return of the Great Hotelier
Marc Laros · CTO · The Usual
Purpose-driven hospitality and living intelligence
Mike Rawson · CIO · citizenM
Hospitality Is Now a Technology Business
FAQ
What questions do CIOs ask before they book?
TALK TO US
How do you start with D3x?Link to this section
Not a sales pitch. A working conversation about what AI Agents for Hotel groups look like at your group's scale, what's deployable in the next quarter, and what we're not ready to claim yet.
Jason · Founder · 15 years operating and building hospitality software.