AI Agents for hospitality

Agentic AI automation for Hotels, Hostels, Aparthotels & Hospitality businesses

A Closer Look at D3x

AI in hospitality is no longer optional - guests expect instant, personalised communication in their own language, 24/7. Delivering that experience consistently requires more than fast replies; it requires operational intelligence behind every interaction.

Our platform combines real-time, multi-channel guest communication with an AI-ready knowledge base and structured decision logic that orchestrates actions across the hospitality tech stack via real time APIs - enabling consistent, policy-aware execution across bookings, payments, and service workflows.

Guest intent is understood in natural language and interpreted within live operational context - whether the request is about a booking, a late check-out, an invoice, or an add-on. The result is responses that are not only conversational, but operationally accurate, instantly actionable, and always on brand.

Andreessen Horowitz Voice Agent thesis 2025 with D3x ⚡️

Phocuswire 25 hot 🔥 travel startups

{More about us}

Our Agents

{01}

Messaging Agent

Instant replies to messages in any language

{02}

Phone Agent

Talks to your guests in your tone of voice

{03}

Email Assistant

One click email and ticket responses

{04}

API Agent

Brings AI seamlessly to existing systems

Why Choose D3x

Plug AI into your existing tech stack overnight

{Layer 1-2}

Omnichannel Ingestion Layer

Guest requests from WhatsApp, SMS, voice/telephony, email, web chat, and social channels are ingested via secure connectors and routed into the D3x orchestration layer.

{Layer 3-5}

AI Orchestration Engine

Performs guest authentication; intent classification, language detection, and context resolution; policy enforcement with guardrails and confidence scoring; skill execution with retrieval-augmented knowledge (RAG); and real-time API invocation for live data access and updates.

{Layer 6-7}

INTEGRATION & EXECUTION (APIs)

Through bi-directional APIs, requests are routed to the relevant PMS, CRM, access control, or operational systems, logged for auditability, and resolved using LLM-powered, context-aware responses, returned to the guest in near real time.

D3x Skills: The Invisible Magic of AI

The AI agent can recommend nearby businesses, share curated links, and provide in-depth knowledge about the local area, the property, and even staff-specific details. Whether it's a nearby restaurant, a team member's specialty, or the history of the building, the agent delivers contextual information that enhances the guest experience with a personalized, local touch.

Guest

Can you tell me where to go for dinner tonight?

Agent

Most certainly! We recommend an Italian Restaurant, just around the corner from the hotel. It's open until 11pm and the owner is a friend of our team and makes the most amazing Pizzas on the planet.

Just as a property reflects the style and values of its owners, guest communication should express the same character. With customizable personality prompts, the AI agent can adopt a tone that aligns with the brand—whether that’s polished and professional, warm and conversational, or, in this case, a lighthearted pirate with a sense of humor. It's more than automation—it's a voice that reflects what the business aspires to represent.

Guest

Hi, I wanted to know if I can check in after 10pm?

Output

Arr matey,

Shiver me timbers! We be glad to hear ye’ll be joinin’ us soon. Aye, ye can come over to the hostel as soon as ye arrive. Our reception be open 24 hours, so ye can check-in at any time. If yer room ain’t ready yet, ye can surely hang out in the common area or use our communal kitchen to cook yerself a hearty meal.

We look forward to welcomin’ ye aboard!

Engage website visitors by delivering relevant information and identifying qualified leads. The AI agent also supports the conversion journey by assisting users in navigating product or service options with ease and clarity.

Guest

I would like to apply for a co-living spot at your Amsterdam location

Agent

Please share your Name, telephone number and email address, we will get in touch within 24 hours. Thanks for your interest!

Seamless AI-Powered Booking Across Phone & Messaging

Our AI Agent bridges both voice and messaging channels to capture booking intent at the right moment and convert it into confirmed reservations.

How it works

Whether a guest calls or messages (via WhatsApp, SMS, or chat), the AI engages in a natural, conversational flow.
Once the AI recognizes booking intent, it instantly delivers a personalized booking link to the guest’s preferred channel (WhatsApp/SMS).
The conversation doesn’t stop there—the open channel allows the guest to ask further questions, which the AI can answer in real time.

Benefits
🙌🏼 Higher Conversion Rates: Guests move smoothly from inquiry to booking without friction, increasing direct reservations.
⏱ Enhanced Efficiency: Reduces staff workload by automating the most time-sensitive step in the booking journey.

Phone AI Scenario (Voice Call → PMS API → WhatsApp Handoff)

Guest (calling): Hi, I’d like to know if you have a double room available tomorrow for 2 nights. For me and my wife.

AI: Yes, we do have availability for this weekend. The total price for two nights, including taxes, is €320. Would you like to proceed with the booking?

Guest: Yes, please.

AI: Would you like me to send you a booking link so you can confirm your reservation right away?

Guest: Yes, that would be great.

AI: Great. Can I confirm—should I send the link to this number 0049 760 34 12 556?

Guest: Yes, that’s correct.

AI: Perfect, I’ll send the link to your WhatsApp. You can review the details and complete the booking there. If you have any more questions, just reply in the chat and I’ll be happy to assist.

(AI sends booking link via WhatsApp and opens a chat thread)

AI-Powered Booking Confirmation

When a guest requests a booking confirmation during a chat, the AI agent acts immediately, detecting the request and sending the relevant booking details automatically. Its workflow ensures a seamless, efficient experience for both guests and staff, reducing manual effort while keeping communication clear and accurate.

How it works

Instant Request Detection: The AI identifies when a guest asks for booking confirmation via API
Automated Confirmation Delivery: It sends the booking details directly via the guest’s preferred channel (chat, WhatsApp, SMS, email).
Seamless Guest Interaction: The AI continues the conversation, answering follow-up questions and clarifying details in real time.

Benefits
⏳ Save Staff Time: Automates routine confirmations, freeing hours of staff effort.
💡 Improved Guest Experience: Guests receive immediate, accurate booking information without waiting.

Messaging AI Scenario (SMS → PMS API)

Guest: Can you tell me if my booking is confirmed?

Agent: To check your booking status, please provide your Last and First Name and your date of check-in?

Guest: Oliver Devon checking in on Sep 1

Agent: We've successfully fetched your reservation information. You have one confirmed booking:

- Dates: Sep 1 to Sep 5

- Room: Double Room with Ocean views

- Guests: 2 Adults

Your booking is confirmed, and we’re excited to host you! The adventure is about to begin. If there’s anything else I can assist you with before your arrival, please don’t hesitate to let me know.

Guest: Thanks!

AI-Powered Housekeeping Requests

When a guest makes a housekeeping request during a chat, the AI agent detects it instantly, logs the request, and notifies the appropriate team. This ensures immediate attention, streamlines communication, and accelerates service delivery for a seamless guest experience.

How it works
Instant Request Detection: The AI identifies housekeeping requests in real time using natural language processing.

Automatic Logging: Requests are immediately recorded in the housekeeping system via API.
Dynamic Team Notification: The relevant housekeeping staff are notified instantly to take action.
Seamless Guest Interaction: The AI can confirm the request with the guest and provide updates if needed, keeping them informed and reassured.

Benefits
✨ Five-Star Guest Experience: Immediate response to requests enhances guest satisfaction.
🦾 Operational Efficiency: Automation reduces manual tracking and ensures faster service.
💡 Improved Communication: Guests feel heard and supported, while staff receive clear, actionable requests.

Phone AI Scenario (Voice Call → PMS API → WhatsApp Handoff)

Guest: Hi, can I get extra towels in my room?

AI: Of course! I see you’re currently in-house in Room 402. I’ve logged your request for extra towels and notified the housekeeping team. They will deliver them within 15 minutes.

Guest: Thank you!

AI: You’re welcome! If you need anything else during your stay, just reply here and I’ll handle it.

AI-Powered Maintenance Management

When a guest reports a maintenance issue, the AI agent acts immediately to identify and log the problem. Its workflow is designed to resolve issues efficiently while keeping guests informed and reassured.

How it works

The AI recognizes and categorizes the guest’s maintenance issue using natural language processing.
It provides step-by-step troubleshooting instructions from the knowledge base to help the guest resolve the issue instantly.
If the problem remains unresolved, the AI logs it automatically in the housekeeping or maintenance software via API.
The relevant maintenance team is notified immediately for quick intervention.
Throughout the process, the AI communicates empathetically, acknowledging the guest’s inconvenience and providing reassurance.

Benefits
🦾 Prompt action keeps guests happy and their experience on track
👨‍🔧 About 60% of maintenance issues can be resolved instantly through AI-guided self-service
⏱ Faster response times for unresolved issues thanks to automatic logging and notifications

Messaging AI Scenario (WhatsApp → Housekeeping Handoff)

Guest: Hi, the air conditioning in my room isn’t working properly.

AI: Hi Alex, I’m so sorry to hear that! Let’s see if we can get this fixed quickly. Can you tell me if the AC is completely off or just not cooling enough?

Guest: It’s on, but it’s not cooling the room.

AI: Thanks for clarifying. Here are a couple of quick troubleshooting steps that often help:

Make sure the temperature is set lower than the current room temp.
Check that the fan is on “auto” instead of “off.”

Can you try those and let me know if it helps?

Guest: I tried that, but it’s still not cooling.

AI: Got it, thanks for trying. I’ve logged this issue in our housekeeping and maintenance system, and the maintenance team has been notified. They’ll be on it as soon as possible.

Guest: Okay, thank you.

AI: You’re welcome, Alex! I know this is inconvenient, and we really appreciate your patience. I’ll keep you updated when the maintenance team is on their way. In the meantime, if there’s anything else you need to make your stay more comfortable, just let me know.

AI-Powered Guest Upselling & Personalization

AI agent detects guest preferences and requests in real time, delivering personalized recommendations and upsell offers.

How it works

The AI agent uses natural language processing (NLP) to detect guest requests for items, breakfast, services, or potential upsell opportunities during conversations across chat, SMS, WhatsApp, email, or phone.
It delivers hyper-personalized recommendations in real time, based on guest context, preferences, and behavioral signals.
Upsell campaigns can be:
- AI-driven, dynamically adapting to each guest’s needs and context.
- Pre-scheduled by operations teams, allowing precise control over timing, messaging, and targeting.
The AI orchestrates interactions seamlessly, ensuring recommendations feel natural, anticipatory, and intuitive rather than intrusive.
All interactions are logged and analyzed to refine future upsell strategies and guest personalization.

Benefits
💸 Incremental Revenue: Drives an additional $50–$100 per room per month through targeted, real-time upsells
⭐️ Higher Guest Satisfaction: Personalized, timely recommendations improve the overall guest experience
⏱ Operational Efficiency: Automates upselling, reducing staff workload while increasing precision

Messaging AI Scenario (WhatsApp → PMS API)

Guest: Hi, can I get a bottle of champagne in my room tonight?

AI: Hi Alex! I’d be happy to arrange that. I see from your profile that you prefer sparkling rosé—would you like me to bring that, or a different option tonight?

Guest: Sparkling rosé sounds perfect.

AI: Great choice! I’ve added it to your room. By the way, since you’re enjoying a celebratory evening, our chef has a gourmet dessert pairing that pairs beautifully with your sparkling rosé. Would you like me to add that to your order?

Guest: Hmm… yes, let’s do that.

AI: Done! I’ve also noticed your stay includes a free spa session tomorrow. Would you like me to reserve a 60-minute massage at 10 AM? Many guests who enjoy the evening celebration also love this treat in the morning.

Guest: Sure, book it for me!

AI: All set! Your champagne, dessert, and spa session are confirmed. Enjoy your evening, Alex!

AI agents can collect Customer Satisfaction (CSAT) scores either by using customizable feedback templates or by directly asking guests for a quick rating at the end of a conversation. Whether through a simple text prompt or a structured form, these interactions are seamlessly integrated into the chat flow. The collected feedback is logged automatically, allowing operators to track performance, identify trends, and continuously optimize the guest experience with minimal manual effort.

🔖 Boosts reporting accuracy for both your AI and support teams

Guest

Thanks for your help!

Agent

Thanks for chatting with me! Before you go, could you quickly rate how I did today? Your feedback helps us improve.

AI-Powered Guest Marketing Consent Management

The AI agent automatically requests and manages guest marketing consent in full compliance with GDPR and local data regulations. Guests can easily opt in or out before a conversation begins, ensuring transparency and giving them full control over their data. Consent can be manually set on the website chatbot homescreen, allowing guests to accept terms and conditions before starting a conversation, or automatically requested with a message such as: “By chatting with us, you confirm that you agree to our policies.” This feature can be enabled or disabled based on regional requirements, keeping all communication both compliant and seamless.

How it works

Automatic Consent Request: AI prompts guests for marketing consent at the start of a conversation.
Manual Homescreen Option: Guests can accept terms and conditions directly on the chatbot homescreen before interacting.
Easy Opt-In/Opt-Out: Guests can quickly provide or withdraw consent at any time.
Regional Compliance Control: Consent management can be tailored according to local regulations.
Seamless Integration: Consent status is automatically recorded and linked to guest profiles for marketing campaigns.
Transparency & Trust: Guests are informed about how their data will be used before any communication occurs.

Benefits
💡 Enhanced Guest Trust: Guests feel in control of their data and interactions.
🦾 Operational Efficiency: Automated consent requests reduce manual tracking and ensure regulatory compliance.

Marketing Consent AI Chat Example

Scenario 1 – Automatic Consent Request

Guest: Hi, I’d like to ask a few questions about your hotel.

AI: Hello! Before we start, please note: “By chatting with us, you confirm that you agree to our policies.”

Guest: Okay, that’s fine.

AI: Great! How can I assist you today?

Scenario 2 – Manual Homescreen Consent

On the chatbot homescreen, the guest sees:
“By starting a chat, you agree to our terms and conditions. You can also manage your marketing preferences here.”

Guest clicks “Accept Terms”.

AI (after chat starts): Thank you! Your preferences have been saved. How can I help you today?

AI-Powered Guest Personalization & Intelligent Routing

AI agents now enhance personalisation through intelligent authentication, linking conversations to phone numbers and creating unified guest profiles. Seamless API integrations determine whether a guest is currently in-house or pre-arrival, ensuring interactions are routed to the correct department—front desk for on-property requests, reservations or marketing for pre-arrival needs.

How it works

Intelligent Guest Authentication: Conversations are automatically linked to the guest’s phone number, creating a unified profile.
Dynamic Routing: API integrations ensure messages reach the right team—front desk, reservations, or marketing—based on the guest’s status.

Benefits
💡 Enhanced Guest Experience: Conversations feel personal, seamless, and relevant.
🦾 Operational Efficiency: Automatic routing reduces manual handling and speeds up responses.
💸 Revenue Growth: Contextual upsells and offers drive incremental revenue at every stage.

Messaging AI Scenario (Instagram→ PMS API)

Guest: Hi, I’m arriving next week. Can you tell me about breakfast options?

AI: Hello! I see your booking for next Tuesday. Our breakfast options include:

Continental: Pastries, fruits, coffee, and juice (€10 per person)
Full English: Eggs, bacon, sausage, toast, and fresh juice (€15 per person)
Vegetarian: Seasonal vegetables, eggs, breads, and smoothies (€12 per person)

Would you like me to add a breakfast package to your stay?

Guest: Yes, I’d like the Full English option.

AI: Perfect! The Full English breakfast package is €15 per person. Would you like me to add this to your booking?

Guest: Yes, that’s fine.

AI: Done! Your Full English breakfast package is now confirmed. I’ve also noted your preference for a window table—our team will accommodate it.

Business hours give complete control over when and how each department, phone number, or channel is available. You can define online and offline hours for any team, ensuring that conversations are handled efficiently and never missed. Combined with intelligent authentication, every interaction flows seamlessly to the right team based on availability and guest context—guests always reach the right person, and AI ensures continuity, even outside business hours.

This feature turns a basic operational necessity into a strategic tool, allowing you to orchestrate guest engagement with precision, consistency, and minimal friction.

Benefits

⏱ Maximise responsiveness and operational efficiency

Guest (via SMS, 11:30 PM)

Hi, can I upgrade my room for tomorrow?

Agent

Hi Alex! Thanks for reaching out. I see this message came in outside of our front desk hours. To make sure we handle this smoothly, can I confirm your phone number ending in 4321?

Guest

Yes, that’s me.

Agent

Perfect! I’ve authenticated your account. Our front desk team will be notified first thing in the morning to assist with your room upgrade. In the meantime, I can provide options and availability for tomorrow’s upgrades so you can decide ahead of time.

AI-Powered Multi-Property Context Awareness

The AI agent intelligently identifies which property a guest is referring to—either explicitly mentioned in the message or inferred from context such as the contact channel, booking details, or past interactions. If the property reference is unclear, the AI can seamlessly prompt the guest for clarification. Once confirmed, it automatically switches to the corresponding knowledge base and data layer, ensuring that responses are accurate, relevant, and aligned with that specific hotel’s services, availability, and policies.

How it works

Property Detection: The AI determines which property the guest is referring to using contextual cues or explicit mentions.
Clarification Prompting: If the reference is ambiguous, the AI asks the guest to confirm the property.
Contextual Knowledge Switching: Once confirmed, the AI switches to the property-specific knowledge base and data layer.

Benefits
💡 Enhanced Guest Experience: Guests receive precise, property-specific information without confusion or delays.
🦾 Operational Efficiency: Staff are freed from clarifying property details, reducing errors and follow-ups.

Website chatbot Scenario

Guest: Hi, I’m thinking of booking a stay next month. Can you tell me about your hotels?

AI: Absolutely! We have several properties:

Grand Central Hotel: City center location, rooftop pool, modern rooms
Oceanview Resort: Beachfront, spa, family-friendly activities
Mountain Lodge: Scenic views, hiking trails, cozy cabins

Do you have a specific location in mind, or would you like me to suggest the best option based on your preferences?

Guest: I’d like something by the beach with spa facilities.

AI: Great choice! I recommend our Oceanview Resort. It offers beachfront access, a full-service spa, and a variety of leisure activities. Would you like me to show room availability and rates for your preferred dates?

Guest: Yes, please.

AI: Perfect! For your selected dates, we have the following options at Oceanview Resort:

Standard Room: €150/night
Deluxe Room with Sea View: €200/night
Family Suite: €250/night

Would you like me to reserve a room or provide more details about amenities?

Intelligent Lost & Found, Fully Automated

Our AI Agent connects directly with your Lost & Found software to turn guest messages about lost items into fully tracked requests — instantly and without manual handling.

How it works
When a guest reports a lost item via messaging (e.g. “I left my sunglasses by the pool”), the AI captures the details in a natural conversation.
It then automatically creates the request in your lost & found software, stores the case within the conversation, and shares a reference number with the guest.
Guests can check back anytime (“Did you find my item?”), and the AI retrieves the latest status directly in real time.

Benefits
🙌🏼 Faster Guest Resolution — Lost item requests are logged and tracked instantly, improving transparency and trust.
⏱ Operational Efficiency — Eliminates manual logging and follow-ups, reducing workload for front desk and housekeeping teams.
📍 Centralised Tracking — Every request is synced with your lost & found software and tied to the guest conversation for full visibility.

Phone AI Scenario (Voice Call → Lost & Found System → WhatsApp Handoff)

Guest (calling): Hi, I stayed with you last weekend and I think I left my AirPods in the room. Could you check if they were found?

AI: Of course, I can help with that. May I confirm your last name and the dates of your stay so I can check our lost and found records?

Guest: Yes, it’s Mehta. I checked out on Sunday.

AI: Thank you, Mr. Mehta. One moment while I check…
Yes, a pair of wireless earbuds was logged by housekeeping from your room on Sunday afternoon.

Guest: Oh great, that’s definitely mine.

AI: Perfect. Would you like us to arrange shipping to your home address, or would you prefer to collect them from the hotel?

Guest: Please ship them to me.

AI: No problem. I can send you a secure link to confirm your delivery address and shipping method. Shall I send it to this number on WhatsApp?

Guest: Yes, please.

AI: Done. You’ll receive the message shortly. Once you confirm the details, we’ll arrange the shipment and keep you updated in the chat. If you need anything else, just reply there and I’ll assist you.

(AI sends lost-and-found claim link via WhatsApp and opens a chat thread)

Built for hospitality

LANGUAGE & TONE OF VOICE

Speak your guests’ language—literally. With support for 100+ languages, D3x delivers accurate, natural, and culturally aware conversations in any tongue, capturing your brand’s voice and personality for every guest—anywhere.

PROMPTS FOR HAPPY GUESTS

Expertly crafted prompt libraries, tailored exclusively for hospitality, that transform every interaction into a seamless, on-brand experience. Each prompt is designed to anticipate guest needs and spark engagement.

RAILGUARDS, SECURITY & COMPLIANCE

Our framework unites SOC 2 security controls, GDPR privacy safeguards, and AI Act transparency requirements into one standard. With encryption, access control, Multi-Factor Authentication (MFA), and hospitality-specific railguards.

HUMAN SUPPORT WHEN NEEDED

D3x not only automatically connects guests to the right team when needed, but it also identifies emergencies, urgent requests, and signs of frustration, ensuring every critical issue is prioritized and addressed immediately, blending AI efficiency with the empathy and judgment of a human touch.

INTEGRATED WORKFLOWS

Hospitality-first AI, ready out of the box. D3x is engineered so specifically for hospitality that you don’t need to spend a single minute training, prompting, or teaching it what to say. It understands guest intent, follows logical conversation paths, and mirrors human-like communication.

CONTEXT AWARENESS

Every guest, fully understood in real time. D3x monitors requests, conversations, and system updates across channels, creating seamless, context-aware interactions that anticipate needs and deliver personalized service at every touchpoint.

Integrations

Mews

Optii

Freshdesk

Cloudbeds

Bookboost

Apaleo

Opera

Like Magic

Flexkeeping

WhatsApp (official partner)

Phone

SMS

Gmail plugin

Outlook plugin

Instagram

Zendesk

Booking.com plugin

Facebook

Slack

Twilio

Portal

Faundit

Res Diary (coming soon)

Unified AI Communications with Industry-Leading Voice Capabilities

We provide omnichannel support to maintain consistency across platforms, with a strong focus on advanced phone AI. Our voice capabilities leverage the same underlying skills and NLP models as messaging and email, enabling seamless, cross-channel interactions with industry-leading accuracy and reliability.

+ Our intelligent voice AI requires no manual workflow design or complex routing—conversations flow naturally and adaptively from the start
+ Advanced NLP (Natural Language Processing) enables smooth, conversational exchanges that feel intuitive and personal every time

Cutting-Edge AI, Engineered for Rapid Innovation

D3X leverages a highly skilled team working with cutting-edge AI and all major large language models. Built as an AI-native platform (est 2023) we integrate intelligence natively rather than retrofitting it into legacy systems.

Our dynamic LLM-switching architecture enables us to continuously harness the most advanced models at optimal cost and performance—fueling rapid iteration and daily feature deployment.

Purpose-built APIs for each use case enable deep, seamless integration with core systems, ensuring that automation truly works end-to-end.

Enterprise-Grade Automation, Effortlessly Delivered

AI that routes, responds, and integrates—effortlessly aligned with your brand and systems

+ Consistent performance across many locations and languages

+ Intelligent triage to departments like support team, front desk, concierge (authenticating guests, In-house | not-in-house status)

+ Deep integration with internal systems

(PMS, CRM, ticketing, workforce tools)

+ Real-time dashboards, sentiment analysis & guest behaviour trends

+ Enterprise-grade security standards to ensure safe, relevant, and compliant interactions.

+ Low upfront costs, fast setup, and immediate value

AI and WhatsApp - built to work beautifully together

WhatsApp is where your guests already are. It’s fast, familiar, rich, and reliable—making it the ideal channel, now supercharged with AI to automate and deliver exceptional, scalable customer service.

+ Official WhatsApp business partner (no transaction fees)

+ WhatsApp open rate 90%

+ Inform, upsell, and engage using rich templates with images, videos, locations, buttons, and PDFs—everything you need to create standout guest interactions.
+ Phone AI capabilities: After a guest expresses booking intent over the phone, a booking link can be sent directly to their WhatsApp or SMS. This opens a chat thread where the guest can ask follow-up questions and receive AI-powered responses.

Why D3X Leads the Way

The knowledge base of the future

Built for guests today - and for how travel will be discovered tomorrow.

With Auto KB Gap Detection and the Learning Loop, D3x turns your knowledge base into a living system that continuously improves from real interactions. Teams can review, refine, and instantly publish new answers, ensuring information stays accurate and consistent. At the same time, we’re preparing your content for an AI-first world - where ChatGPT and other LLMs increasingly shape how guests search and decide. By keeping your knowledge structured and up to date, D3x helps your brand surface more clearly across AI-driven discovery. A continuously learning source of truth, optimised for both human conversations and AI visibility.

Self-Learning Intelligence

Human-Verified, Machine-Ready

Built for the AI Discovery Era

4.6

CSAT Score

Outperforming human performance

+1–3%

RevPAR

Automated upsells and automatic direct booking recovery

4/5

Guest messages

4 out of 5 message never touch a staff member

2 sec

Responds time

Taking response time from 120 min to seconds

Casestudy

Discover how D3x automates over 30,000 guest messages per month for a leading European aparthotel chain with 35 locations across 18 countries.

{Find out more}

Testimonials

Staycity Group

8,000+ apartments

1,000+ employees

45 current/contracted properties

21 cities

AI messages per month | 35,000

Automation rate | 75%

Connected stack | Opera, Freshdesk, Optii

Channels | Email, WhatsApp, Booking.com & Website Chat

AI CSAT | 4.56 across all channels

Clients

Best Western

Staycity Group

Dalata Group
The Usual
Arp-Hansen Group
Clink Hostels
Nomads Hostels

Outsite

MM:NT
McDreams

Amano Hotel Group

Nook Society

CIC Hospitality

Wombats Hostels

Aspasios

Homaris

Blog

Insights at the Intersection of
Hospitality and AI

Explore how artificial intelligence is transforming hotel operations, guest experience, and service delivery. The D3x Blog is built for forward-thinking hospitality professionals looking to stay informed, inspired, and ahead of industry shifts.

AI Agents in Action: Transforming Hotel Operations

As hospitality evolves, AI agents are stepping in to streamline operations, personalize guest interactions, and deliver service at scale—24/7. This article explores how intelligent systems are reshaping the guest journey, reducing overhead, and unlocking new levels of efficiency for modern hotels.

{Link to blog post - 11 min read}

AI Lobby Talk ✨

Insights on the future of stays - from the lobby floor.

A road-trip–style podcast where hotel CIOs and CEOs step out of the boardroom and into the lobby to share candid conversations about how AI is transforming hospitality.

Youtube
Spotify

Latest Podcast Episode 👇🏽 Mike Rawson, CIO of citizenM

Talk to us about AI

Whether you just want to bounce around a few ideas, explore how to integrate AI into your existing stack, or get hands-on guidance with implementation, we are happy to chat. From strategy and concept validation to practical execution, we're here to answer your questions, share insights, and help you discover what AI can do for you.

{Book a meeting with our Founder & CEO Jason} {>>}

AI Agents for hospitality

Agentic AI automation for Hotels, Hostels, Aparthotels & Hospitality businesses

A Closer Look at D3x

Our Agents

Messaging Agent

Phone Agent

Email Assistant

API Agent

Why Choose D3x

Omnichannel Ingestion Layer

AI Orchestration Engine

INTEGRATION & EXECUTION (APIs)

D3x Skills: The Invisible Magic of AI

Built for hospitality

LANGUAGE & TONE OF VOICE

PROMPTS FOR HAPPY GUESTS

RAILGUARDS, SECURITY & COMPLIANCE

HUMAN SUPPORT WHEN NEEDED

INTEGRATED WORKFLOWS

CONTEXT AWARENESS

Integrations

Cutting-Edge AI, Engineered for Rapid Innovation

Enterprise-Grade Automation, Effortlessly Delivered

AI and WhatsApp - built to work beautifully together

Why D3X Leads the Way

The knowledge base of the future

CSAT Score

RevPAR

Guest messages

Responds time

Casestudy

Staycity Group

Clients

Blog

Insights at the Intersection of Hospitality and AI

AI Agents in Action: Transforming Hotel Operations

AI Lobby Talk ✨

Talk to us about AI

Insights at the Intersection of
Hospitality and AI