Skills for aparthotels

Discover how aparthotel operators use D3x for self check-in, long-stay housekeeping, access codes, and multi-property messaging at scale.

Send door codes after verification
We arrive tonight around 11 — how do we get in? Booking ref AP-8842.
Let me verify your booking and issue your access codes.
GETpms.reservation.find→Mews PMS
Ref AP-8842 · unit 12B · arrival tonight
POSTaccess.code.issue→Salto
Unit 12B · valid from 16:00 today
Verified your booking. Building code 4821#, then unit 12B code 9034# — valid from 4pm today. Parking is level -1, space 42. Wi‑Fi: AparthotelGuest / welcome8842.
Schedule mid-stay housekeeping
I'm here for a month — can cleaning be Wednesdays only? I work from the flat.
Your rate includes weekly service. Checking Wednesday slots that avoid 9–12.
Afternoons are best, after 2pm.
I'll book that recurring slot for the rest of your stay.
POSThousekeeping.ticket.create→Alkimii
Unit 12B · weekly Wed 14:00–16:00 · recurring
Booked housekeeping every Wednesday, 2–4pm, for the rest of your stay. Ops has your access notes.
Extend a long-stay booking
Love the unit — can we extend two more weeks from the 14th?
Checking availability and your current rate terms.
GETpms.reservation.find→Mews PMS
Unit 12B · extend +14 nights from 14th
Unit 12B is free through the 28th. Extended rate is €1,240 for the two weeks — same terms. Want me to update the PMS and refresh your door code window?
Handle a broken lock or code
Photo
Keypad says error — we're standing outside in the rain
Let me look at the keypad — try 9034# then hold the checkmark for two seconds.
POSTvision.image.analyze→D3x Vision
Keypad · error state · unit 12B
Vision shows an access-denied error on the keypad — not a hardware fault. If 9034# still fails, use backup code 7712# once.
Backup worked, we're in.
Good — I'll schedule maintenance to reset the keypad tomorrow.
POSTmaintenance.ticket.create→Maintenance / CMMS
Unit 12B · keypad reset · tomorrow 10:00
Maintenance is scheduled for tomorrow 10am. I'll message you when it's fixed.
Explain unit amenities
How does the washing machine work? And is there a dishwasher tablet somewhere?
Washing machine: select Cotton 40°, close door firmly, press Start. Dishwasher tablets are under the sink in the kitchen cupboard — usually a pack of 6. Need a video walkthrough?
Coordinate parcel delivery
Amazon says delivered but I don't see it — can someone check?
Parcels go to locker bank B. Can you send a photo of the delivery notice or tracking screen?
Photo
Tracking says locker B-07
POSTvision.image.analyze→D3x Vision
Delivery notice · locker ID · tracking ref
Vision reads locker B-07 and tracking ref TBA8849201844 — checking reception logs now.
POSTlostfound.item.log→Faundit
Parcel TBA8849201844 · locker B-07
Logged in reception at 14:22 today, locker B-07. Code 5590. Collection hours 8am–8pm.
Roll out a new property in the portfolio
Riverside Annex goes live Monday — 40 units. Are WhatsApp check-in and door-code flows ready to clone from the sister building?
I'll confirm the rollout checklist against the sister property template.
POSTaccess.code.issue→Salto
Riverside Annex · 40 units · clone Salto profile
WhatsApp check-in and Salto door-code flows are cloned and tested on 5 pilot units. Full 40-unit go-live is green for Monday — I'll send the ops runbook tonight.
Answer OTA and SMS in one layer
Can we get in before 4pm? I messaged on Expedia too.
Same reservation — I see both threads. Let me check turnover status.
GETota.message.reply→Channel manager / OTA inbox
Expedia + SMS · unit 12B · early access
GETpms.reservation.find→Mews PMS
Unit 12B · HK cleared · early access pending
Early access isn't guaranteed, but I'll text you as soon as housekeeping clears 12B. Luggage drop is open now at the lobby locker.
Process a damage deposit question
When does the €200 pre-auth get released? We checked out yesterday.
Usually 5–7 business days per your card issuer.
Let me confirm nothing is holding the deposit on our side.
GETpms.reservation.find→Mews PMS
Unit 12B · checkout clean · deposit status
PMS shows checkout clean with no damage notes — nothing holding the deposit on our side. I can ask finance to confirm release if it's not back by Friday.
Report pre-existing unit damage
Found a cracked dining chair on arrival — wasn't us.
Thanks for flagging early — can you send a photo?
Photo
Crack was already here when we walked in
POSTvision.image.analyze→D3x Vision
Furniture damage · chair leg · pre-existing
Vision shows a split along the chair's front leg — consistent with pre-existing wear, not fresh damage. Logging this now.
POSTmaintenance.ticket.create→Maintenance / CMMS
Unit 12B · chair leg crack · pre-existing · vision attached
Logged as pre-existing in the PMS with your photo — your deposit is protected. Maintenance will swap the chair this week.
Support corporate housing stays
We're placing 12 consultants for Q3 — need monthly invoices and one ops contact for all units.
I'll set up a corporate housing inquiry with your requirements.
POSTcrm.inquiry.create→CRM / inquiry tickets
12 units · Q3 · monthly invoices · single ops contact
Captured — corporate sales will email terms and a single ops contact within 24 hours. I'll keep this thread as your main channel.
Manage noise and neighbor issues
Neighbors in the building are having a loud party again.
Sorry you're dealing with that. I've logged it and notified on-call per building policy.
POSTmaintenance.ticket.create→Maintenance / CMMS
Building B · noise complaint · on-call visit
They may visit the floor. I can't promise an outcome, but I'll follow up with you in the morning.
Replace linens and towels on request
Could we get extra towels? We're four people and only have two sets.
Your plan includes one mid-stay linen drop — I'll add towels today.
POSThousekeeping.ticket.create→Alkimii
Unit 12B · extra towels · delivery 17:00–19:00
Housekeeping task created for 12B, delivery 5–7pm. Leave towels outside the door if you're out.
Guide self check-out
Checking out at 7am — no one on site. What do we do?
Strip used linens to the bathroom, bag rubbish, lock the door.
Done. Keys are digital — just leave?
Reply 'checked out' when you're clear and I'll close the stay.
PATCHpms.reservation.find→Mews PMS
Unit 12B · checkout 07:00 · self check-out
Yes — stay closed in the PMS. Thanks for staying with us.
Handle a utilities or Wi‑Fi outage
Wi‑Fi died about an hour ago. I have a client call in 20 minutes.
Checking building status and backup options.
POSTmaintenance.ticket.create→Maintenance / CMMS
Building-wide · Wi‑Fi outage · engineer ETA 45m
Confirmed building-wide outage — engineer ETA 45 minutes. Backup hotspot password is on the fridge card; I've also messaged units 11A–14D proactively.
Qualify a direct booking lead
Looking at 30 nights in March for four people, two bedrooms if possible.
Great — exact dates and budget range?
1 Mar – 31 Mar, around €3,500 total.
Checking availability and passing your details to sales.
GETpms.reservation.find→Mews PMS
2BR · 1 Mar–31 Mar · 4 guests
POSTcrm.inquiry.create→CRM / inquiry tickets
30-night direct lead · €3,500 budget · 4 guests
Two-bedroom units available at €3,280 for the month. Passing your details to sales with full thread — they'll WhatsApp you within the hour.