Discover how apartment operators use D3x when there is no front desk — check-in, maintenance, and guest support on autopilot.
We land in two hours — what's check-in?
Let me verify your booking and pull your access codes.
pms.reservation.find→Mews PMSUnit 4C · arrival today
access.code.issue→SaltoUnit 4C · main + unit codes
Welcome! Main door code 4412*, lift to 4, unit 4C code 8820#. Video guide: [link]. Call this thread if you're stuck at the door.
Cleaner just finished turnover on 4C — can you issue today's arrival a fresh door code synced to the PMS?
I'll issue a fresh code and sync it to the reservation.
access.code.issue→SaltoUnit 4C · fresh code · today's arrival
pms.reservation.find→Mews PMSUnit 4C · access code synced
Fresh code issued and synced — today's guest gets 8820# from 3pm. Previous code deactivated.
No hot water in 4C since this morning.
Sorry — can you send a photo of the boiler panel? Any error lights help.
Red light flashing once
vision.image.analyze→D3x VisionBoiler panel · fault code · unit 4C
Vision shows a single red flash on the boiler panel — fault code consistent with ignition failure. Creating a priority ticket now.
maintenance.ticket.create→Maintenance / CMMSUnit 4C · no hot water · boiler ignition fault · vision attached
Contractor dispatched, ETA 2–4pm. I'll message when they're en route.
Where do we put recycling? City seems strict about this.
Yellow bag: paper/card in chute 4B. Glass: cellar bins, key on hook. General waste: black bags only after 7pm to street bin — wrong sorting fines the building.
Locked out, phone died — emailing from the café next door. Reservation under Lisa Park.
I'll verify your booking and send a one-time access code.
pms.reservation.find→Mews PMSLisa Park · unit 4C · lockout
access.code.issue→SaltoUnit 4C · one-time backup code
Verified — backup code 7712# valid for 30 minutes. Reply when you're in and I'll reset your primary code.
Booked for two — can a friend stay Friday night only?
Max occupancy is 3. One-night guest supplement is €35.
That's fine.
Updating the reservation now.
pms.reservation.find→Mews PMSUnit 4C · 3 guests · Fri only · +€35
Updated PMS for 3 guests Friday only. Please keep noise down after 10pm per building rules.
10-night stay — any chance of cleaning on day 5?
Not included in your rate — €45 for a 2-hour clean. Thursday 11am–1pm available.
housekeeping.ticket.create→AlkimiiUnit 4C · mid-stay clean · Thu 11:00–13:00
Cleaner has building access; you can be out or in. Want me to confirm Thursday?
Underground parking — height limit? And EV charger type?
Max height 1.95m. Bay 14 has Type 2, 11kW — no adapter needed for most EU cars.
Big video call at 3pm — is Wi‑Fi reliable? Also possible late checkout?
Running a quick line test on your unit.
pms.reservation.find→Mews PMSUnit 4C · Wi‑Fi test · late checkout option
Download ~180 Mbps, stable for calls. Late checkout until 2pm is €40 — want me to add it if the next guest allows?
Chair leg is cracked — wasn't us, just noticed on arrival.
Thanks for flagging. Can you send a photo?
Crack was here when we checked in
vision.image.analyze→D3x VisionFurniture damage · chair leg · pre-existing
Vision shows a split along the chair's front leg — looks pre-existing, not fresh damage. Logging this in the PMS.
maintenance.ticket.create→Maintenance / CMMSUnit 4C · chair leg · pre-existing damage · vision attached
Logged as pre-existing in PMS — you're protected on deposit. Replacement scheduled Tuesday if you're still in.
Construction hammering next door since 7am.
Building works weren't on today's schedule — I've escalated to the property manager.
maintenance.ticket.create→Maintenance / CMMSUnit 4C · construction noise · unscheduled works
Known quiet hours are 8pm–7am if it continues.
Can Instacart leave bags at our unit door?
Couriers can't pass the main door without a code. Use delivery note: 'Call on arrival — guest will buzz from 4C.' Lobby locker also works 8am–10pm.
Heating panel makes no sense and it's freezing — what does this mean?
Let me read the panel — one moment.
vision.image.analyze→D3x VisionThermostat · error code · setpoint vs actual
Vision shows the thermostat stuck at 16°C with a sensor fault code — not a settings issue. Try mode 'Auto', set 21, hold ✓ for 3 seconds first; guide here: [link].
Still cold.
Sensor fault confirmed — booking a maintenance check for tomorrow.
maintenance.ticket.create→Maintenance / CMMSUnit 4C · heating panel · sensor fault · tomorrow 09:00–11:00
Maintenance check booked tomorrow 9–11am. Portable heater dropped at reception locker if you need it tonight.
Two-bedroom for next month, 2 adults 1 kid, budget around €2,200.
Checking availability and creating a sales lead.
pms.reservation.find→Mews PMS2BR · next month · 2 adults 1 child
crm.inquiry.create→CRM / inquiry tickets2BR inquiry · €2,200 budget · 2+1 guests
Two-bedroom available at €2,150 for the month. Sales will WhatsApp you within the hour with a booking link.
You're charging €120 cleaning fee — apartment was spotless.
I see the dispute and your checkout photos.
pms.reservation.find→Mews PMSUnit 4C · cleaning fee €120 · dispute
This is above my authority — handing to operations with folio lines and thread attached. They'll reply within 4 hours.
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