Skills for hotels

Let me pull that up in the PMS for you.

Found your booking — you're confirmed for Friday, 2 nights, deluxe king. Check-in from 3pm. I've flagged the rate code for a quick front-desk review; you'll get a final confirmation within the hour.

Check-in is from 3pm; early check-in depends on availability that morning.

Parking isn't included in your rate — on-site is €28/night, or I can send two nearby garages that are cheaper. Want me to reserve a spot?

Let me check housekeeping and availability for your room type.

Good news — 2pm works with no fee today. I've updated your checkout in the PMS.

You're all set. Just stop by the desk before you leave if you need a luggage hold.

Got it — I'll check crib availability and book your transfer.

Crib is reserved for your room and airport pickup is booked for 10:30 at Terminal 1. I'll reply on Booking.com with the details.

Let me read tonight's menu — one moment.

I can see the club sandwich, Caesar salad, and beef burger on tonight's card. What would you like?

Order's in. ETA 25–30 minutes. I'll message you if the kitchen runs slow.

Thanks for the photo — let me see what vision picks up.

Vision shows a flashing red fault light on the wall unit — typical compressor fault. Opening a priority ticket and notifying housekeeping now.

Someone's on the way; I'll update you when they're at your door.

Let me check restaurant and spa availability.

The grill has 7:30 and 8:15 open. Spa has two last-minute massage slots at 6pm if you want to dine after. Want me to hold a table?

I can see your Gold status in the PMS. Checking complimentary upgrade inventory now.

I can move you to a junior suite at no charge. Shall I confirm that in the system?

Done — junior suite 614. New key cards will be at the desk whenever you're ready.

Absolutely — I'll book a vehicle for your arrival.

Transfer confirmed — Mercedes sedan, driver meets you at arrivals with a name board. I'll text the contact number an hour before landing.

I'm really sorry — that's not the stay you should be having. I've alerted night staff and logged an ops ticket.

We have a quiet room on floor 6 if you'd like to move now. I can also connect you with the night manager if you'd prefer to talk through options.

Bonjour ! Le petit-déjeuner est servi de 7h à 10h30 au restaurant du rez-de-chaussée. Je note la demande en anglais dans le PMS pour l'équipe.

Sure — send me the legal name, VAT number, and billing address.

I'll match that against your folio and queue the invoice.

Matched against your folio in the PMS. Invoice will be emailed by finance within 2 hours. I'll flag you if the folio is locked.

Let me pull the group block and rooming list from the PMS.

14 of 18 rooms are assigned and ready; 4 pending housekeeping turnover. Luggage hold is confirmed from 10am — I'll update you when the full list is green.

Per our property policy: dogs up to 15kg are welcome at €25/night, max one per room. I don't have a policy note on cats — want me to check with the front desk?

I understand — can you send a photo of the minibar so I can compare against what's been charged?

Vision shows sealed premium champagne and two unopened snack items — nothing appears consumed. Let me pull your folio.

I've summarized the thread, attached the photo analysis and folio lines for the front desk. Maria will call you within 15 minutes to resolve this. You're not being asked to explain it again.

She has everything on her screen. I'll stay on the thread until it's sorted.