New episode: The Return of the Great Hotelier, with L+R HotelsLive across 60+ European hotel groupsNew deployments live in 3 weeksVoice agents at chain scaleAI Lobby Talk: CIO interviews on YouTubePlatform docs & changelogNew episode: The Return of the Great Hotelier, with L+R HotelsLive across 60+ European hotel groupsNew deployments live in 3 weeksVoice agents at chain scaleAI Lobby Talk: CIO interviews on YouTubePlatform docs & changelog
D3x

Voice agents

Live on property lines & in-room phones

Bringing voice agents to life, for your properties.

Hear D3x pick up real guest calls. It verifies the reservation, handles booking intent, routes to your team when it should — and does the work inside your PMS, not just the talking.

70+languages, spoken naturally

01 · Property line

Listen

Booking confirmation

Confirms the stay, then checks whether a room number has been assigned.

Guest

I just wanted to confirm my booking.

D3x

Your upcoming reservation is confirmed for two adults, arriving on November 6th and departing on November 8th. Is there anything else you'd like to check or update about your booking?

Guest

Can I just check the room allocated?

D3x

Your room hasn't been assigned yet, so the exact room number will be confirmed closer to your arrival. If you have a preference, such as a specific suite or location, I can note it for the team. Would you like to request anything special for your stay?

Resolved in your PMS

  • Stay confirmed
  • Room not assigned yet
  • Preference offered

02 · Property line

Listen

Extra bedsheets

Takes the request on the phone and tells reception before the guest arrives.

D3x

Yes, you can request an extra set of bedsheets directly from the reception team during your stay. Just let them know and they will be happy to assist you. Is there anything else you'd like to ask?

Guest

Yes, I want to let them know by phone because I'm not there right now.

D3x

I understand. Since you're calling now, your request for an extra set of bedsheets will be noted. The reception team will be informed for your arrival. Is there anything else?

Resolved in your PMS

  • Request noted
  • Reception informed
  • Before arrival

03 · Property line

Listen

Christmas Eve table

Confirms a table for 10 and sends the request to the team.

D3x

Wendy, just to confirm, you'd like a table for 10 people on Christmas Eve, December 24th, at 3pm. No allergies or special occasion noted, and we'll be in touch via your phone ending in 638. Shall I send this request to the team?

Guest

Yes, please.

D3x

Your table request for Christmas Eve has been sent to the team. They will follow up with you soon. Is there anything else I can help you with today?

Resolved in your PMS

  • Table for 10
  • Request sent
  • Team will follow up

04 · Property line

Listen

Two stays confirmed

Reads back both reservations and confirms the payment has been taken.

Guest

855. I had called a few weeks ago to add an extra date, so I also wanted to confirm that the other date is included, because I didn't get an official email, but the money was taken out of my account.

D3x

Thanks, Michael. I'm checking both reservations for your check-in, departure dates, and the added date. I'll have those details for you shortly.

D3x

Both reservations are confirmed. Your first stay is from October 12th to October 15th, in a double room with a shared bathroom. The second is from October 18th to October 20th, a pod in a six-bed mixed dormitory, both for one adult. The payment has been received for both bookings. Let me know if you need anything else confirmed.

Resolved in your PMS

  • Both stays confirmed
  • Dates read back
  • Payment received

05 · Property line

Listen

Extend the stay

Confirms one extra night and sends the request to the team.

D3x

Eloise, I have your request to extend your stay from November 11th to November 14th, so you'd leave on the 14th instead of the 13th. I'll pass this on to the team and they'll reach out at your number ending in 260 if needed. Shall I send this request now?

Guest

Yes, please.

D3x

Thank you, Eloise. I've sent your request to the team to extend your stay by one night. Is there anything else I can help you with today?

Guest

No, thank you.

Resolved in your PMS

  • One extra night
  • Request sent
  • Guest confirmed

06 · Property line

Listen

House Prosecco

Takes an order for a bottle to the room and asks when to bring it.

Guest

House Prosecco.

D3x

We don't have a physical bar on site, but you can order drinks, including Prosecco, to your room or enjoy them in our lounge. Would you like to order a bottle of House Prosecco to your room?

Guest

Yes.

D3x

Thank you. I'll let our reception team know you would like a bottle of House Prosecco delivered to your room. Is there a specific time you'd like it brought up, or should we deliver it as soon as possible?

Resolved in your PMS

  • Order taken
  • Reception notified
  • Delivery time asked
  • Hello
  • Grüß Gott
  • Bonjour
  • Hola
  • Ciao
  • Olá
  • Hej
  • Merhaba
  • こんにちは
  • 你好
  • مرحبا

Reads and writes to

  • PMSOPERA Cloud · Mews · Cloudbeds · Infor · Apaleo
  • HousekeepingOptii · Flexkeeping · Alkimii · Snapfix · UniFocus
  • RestaurantsSeven Rooms · TheFork

Chatbots answer. D3x resolves.

Why the front desk should not own every call

The hotel line fills up with the same requests: extra towels, a room-service order, where to park, how to get there, what time breakfast ends. Someone has to pick up. When that person is also checking guests in, the lobby waits. Phone AI takes that queue without another hire at the desk.

D3x handles those calls as part of the hotel. It knows how a stay works, writes the outcome into the PMS, and can reach the CRM, housekeeping, the restaurant, and the ticket tools already in use. The voice is set for each property, so the caller hears the front desk, and the call continues without a hold loop.

On D3x hotel lines, 60% of calls are resolved by the agent and do not go to a person. At Clayton Hotel Dublin Airport, a 650-room Dalata property, the line took 10,000 calls. Front-desk volume fell by more than 4,500 calls a month, and the property added €16,000 in revenue a month. The bookings sit in the PMS, so the hotel can see them.

THE HIDDEN LEAK

Never miss a call again. Every ring is revenue.

Callers on your property line are usually high-intent, closer to booking than website visitors. Yet hotels worldwide still miss a large share of inbound calls during peak hours, nights, and weekends. That demand rarely waits: guests book elsewhere, often through an OTA with commission attached.

D3x Voice answers every inbound call, resolves intent, captures bookings, or hands off to your team with full context.

  • 20–30%

    of inbound reservation calls go unanswered in peak windows, widely cited industry estimates for independent and mid-scale hotels

  • $180K+

    estimated annual direct revenue lost per property when missed calls reroute to OTAs, typical analyses for 50–80 room hotels

  • $1,570

    average voice-channel booking value in North America hospitality benchmarks, each unanswered ring can cost far more than one room night

Industry context: Revinate 2024 Hospitality Voice Benchmark (NA); published analyses of missed hotel reservation calls (2024–2025). Figures vary by property size, season, and staffing.

Industry-leading

Hear how the agent handles a real guest call.

Inbound on your property lines and in-room phones, connected to your stack via API to execute in your PMS and ops tools during the call, not scripted IVR. Detects the caller's language and switches mid-call when needed. Every caller is authenticated and matched to their reservation before the agent resolves or escalates. Warm handoff with full context when a person is required.

Production at chain scale

What the guest sees

Events · workshop enquiry call

  • Detects language · switches on the call
  • Recorded sample
  • English
  • Female · Irish accent
  • ~2 min call

  • AI agent

    Welcome. You're talking to our AI assistant. How can I help you?

  • Guest

    I'm planning to host a workshop this weekend. Would you be able to help me with that?

  • AI agent

    Thanks for sharing. I'll gather a few details for our events team, how many people are you expecting to attend?

  • Guest

    Around 20 people.

  • AI agent

    Thank you, about 20 guests. Have you set an approximate budget for the workshop, or are you still deciding?

  • Guest

    I haven't set a budget yet, no.

  • AI agent

    No problem at all. Could I please have your name so the team knows who to reach out to?

  • Guest

    Sure, my name's Emily.

  • AI agent

    Thank you, Emily. What company or organisation are you representing for your workshop?

  • Guest

    The company is called D3x.

  • AI agent

    Got it, D3x. Lastly, what's the best phone number for our events team to call you back? Please include your country code: I'll confirm it with you before moving on.

  • Guest

    Sure, my number is +44 703 891 4567.

  • AI agent

    Thank you. To confirm, your phone number is +44 703 891 4567. Is that correct?

  • Guest

    Yes, that's correct.

  • AI agent

    Perfect, thank you, Emily. You're planning a workshop this weekend for around 20 people with D3x. I'll pass your details to our events team and they'll contact you shortly. Does everything sound right?

  • Guest

    Yes, that's great. Thank you so much.

  • AI agent

    I've passed your details to our events team. They work Monday to Friday, 9am–5pm, and will get back to you within one business day. Is there anything else I can help with?

  • Guest

    No, that's all. Thank you.

  • AI agent

    Thanks for calling, Emily. Have a wonderful day.

Recorded demo, production uses your property lines and brand voice.

What D3x runs

  • 00:00:08

    telephony.inbound.answered

    Property line · AI assistant greets caller

  • 00:00:20

    speech.intent.classified

    Events · weekend workshop enquiry

  • 00:00:32

    lead.qualify

    Headcount ~20 · budget TBD

  • 00:00:52

    lead.contact.captured

    Emily · D3x

  • 00:01:23

    lead.phone.verified

    +44 703 891 4567 · read-back confirmed

  • 00:01:37

    crm.handoff.queued

    Events team · follow-up within 1 business day

  • 00:02:10

    voice.call.closed

    Summary confirmed · audit logged

Direction
Inbound calls
Languages
Auto-detect · switches on call
Handoff
Events team · lead capture

CONVERSATION QUALITY

The AI your guests actually talk to

Guests don't remember your tech stack. They remember whether someone listened, spoke their language, and felt like the hotel they booked, not a call-centre script.

Every hotel, its own voice

Your operators choose accent, pace, and personality per property, from a precise city-hotel reception to a warm resort concierge. Hundreds of voices and speaking styles, each tuned to the brand it represents.

Good afternoon, Riverside Hotel. I can see your arrival today, are you calling about check-in or your room preference?

Their language, without the friction

A guest calls in Spanish, switches to English mid-conversation, or rings back in another language. D3x follows naturally on property lines and in-room phones, across 100+ languages.

Conversation, not menus

No press-1-for-reservations. Open dialogue from the first word: verify the stay, handle the request, or hand off to your team with full context when a person is needed.

The feeling shows up in the scores

After 20,000 guest surveys, D3x AI scores 4.58 against a 4.62 human benchmark, not because it mimics scripts, but because it resolves like someone who actually works there.

100+ languages · hundreds of voices and accents · configured per property · measured in production

Live · multilingual

MID-CALL LANGUAGE

Guests speak their language. D3x switches with them.

Detect the caller's language from the first words and respond naturally. If they switch mid-call: German to English, French to Spanish, the agent follows without starting over or transferring.

  • Detects language from speech in the first seconds of the call
  • Switches mid-call when the guest changes language
  • Responds in your brand voice in 70+ languages
  • Same reservation context and Skills Engine, no IVR language menus

Logged automatically

Language detection · mid-call switch · PMS update · full transcript in audit trail

Riverside Hotel · property line

Marco Rossi · Room 512

Live
C

Caller · 0:04

DE

Guten Tag, ich hätte gern eine späte Abreise morgen, unser Zug fährt erst um 15 Uhr.

AI

Voice agent · 0:14

DE

Guten Tag, Herr Rossi, ja, wir können die Abreise bis 14 Uhr verlängern für 35 Euro. Soll ich das bestätigen?

C

Caller · 0:22

EN

Actually, can you explain that in English please?

AI

Voice agent · 0:28

EN

Of course, Marco, yes, we can extend checkout to 2pm tomorrow for €35. Shall I confirm that and add it to your room bill?

Language switched · DE → EN

BRAND VOICE

Your brand already has a voice. Now every call sounds like it.

The person who answers the phone is the first impression of your property. D3x lets you choose exactly how that sounds, in every language your guests speak, on every line you run.

200+
Voices to choose from, warm to crisp, young to seasoned
Hundreds
Accents, so a Munich property sounds like Munich
100+
Languages spoken natively, not translated word by word
1
Brand voice, identical across every property and every line

VOICE CLONING

Clone the voice your guests already trust.

Record your best front-desk host or your brand ambassador once, and every property in the group answers with that same voice, at any hour, in any language.

  • One recording becomes your signature voice across phone, in-room extensions, and outbound calls
  • The cloned voice speaks every supported language while keeping its character
  • Consent-based cloning, your voice stays yours and is never shared across accounts

Brand voice · Riverside Group

Cloned from your host · used on all lines

Your voice

AUTOMATIC LANGUAGE SWITCH

The guest changes language. The agent just follows.

No menus, no 'press 2 for English'. The agent hears the switch mid-sentence and keeps the same conversation going.

DE

Guten Tag, ich hätte gern eine späte Abreise morgen.

EN

Of course, we can extend checkout to 2pm tomorrow.

Same call · same context · no restart

NOISE CANCELLATION

A busy lobby stops being a problem.

Traffic, rolling suitcases, a crowded bar behind the caller. The agent separates the voice from the room and answers what was actually said.

What the line carries

What the agent hears

Fewer repeats · fewer misheard names

PERSONA & TONE

Luxury, budget, family. Pick the register.

Tone is set per property, not per group, so a five-star concierge and a budget city hotel never sound like the same script.

  • Warm welcome host
  • Precise operator
  • Luxury concierge
  • Family resort
  • Efficient city desk

Configured per property, changed in minutes

Guests remember how they were greeted long after they forget the room rate. This is the part of your brand that answers at 3am.

LIVE VOICE SKILLS

What your AI voice agent can already handle, on day one.

D3x Voice uses your existing D3x knowledge base and hospitality skills, so the agent starts with the facts, policies, and routing rules your team already trusts.

Already trained

No separate voice setup.

Because Voice uses the same D3x knowledge base as messaging and email, your property facts, policies, escalation rules, and brand tone carry over automatically.

  • Human handoff

    Connect callers to a person instantly

    When a guest asks for a person, or your policy requires one, the AI transfers the call to any phone number or queue you define.

    Front office · reservations · lost and found · any team number

  • Booking intent

    Turn live booking demand into a direct path to book

    The agent confirms dates, guest count, preferences, live rates, and availability, then sends a WhatsApp or SMS deep-booking link so the guest can complete immediately.

    Intent captured · PMS checked · booking link sent

  • Reservation check

    Verify bookings without hold time

    Guests can verify their stay with surname and reservation number, or by caller ID where available, and get a clear confirmation on the call.

    Surname · reservation number · caller ID match

  • Group meetings

    Group meeting enquiries with ticket creation

    When callers ask about hosting a group meeting or event, the agent captures the details, creates a ticket for your team, and confirms someone will reach out within 24 hours.

    Ticket created · team follow-up within 24 hours

  • Parking

    Parking enquiries with a WhatsApp link

    When callers ask about parking, availability, rates, or how to book, the agent answers from your policy on the call, then sends a WhatsApp message with details or a link to reserve or pay.

    Policy answered · WhatsApp link sent during the call

THE FULL GUEST JOURNEY

Before they arrive. While they're with you. Long after they've left.

The same Skills Engine on voice, not phone trees. Pre-arrival confirmation and upsell, in-stay housekeeping and maintenance, post-stay invoices and recovery. Every phase logged and connected to your PMS and ops stack.

Phase 01

Pre-arrival

Guests call before check-in with arrival questions, booking intent, or missing details. D3x confirms reservations, sends check-in and booking links, answers policy questions, and surfaces upsells while intent is highest.

  • Booking confirmation

    Returns check-in time, room category, and add-ons from your PMS, reassurance before they travel.

  • Online check-in link

    Magic link with secure token, guests complete pre-arrival check-in without a new account.

  • Live rates & upsell

    Real-time availability, parking, breakfast, and early check-in offered in the call.

  • OTA & channel matching

    Reservation IDs matched across Booking.com, channel managers, and PMS, including channel quirks generic AI misses.

  • Group & event intent

    Corporate stays and meetings routed to sales with structured details collected during the call.

  • Payment & check-in workflows

    Configured operational logic, not a prompt, with brand voice and per-property rules.

Explore the Skills Engine

LIVE CONNECTIONS

Real answers from your systems, while the caller waits.

D3x connects to your PMS, housekeeping tools, CRM, and telephony in real time. When a guest calls, we look up their booking and take action before we speak, so every reply is accurate, personal, and up to date.

  1. 01

    Guest calls your property or in-room line

    On the main number, department line, or room phone, the channel they already use.

  2. 02

    We identify the caller

    Name, booking reference, or phone number matched to the right reservation in your PMS.

  3. 03

    We check your live tools

    Room status, add-ons, housekeeping tickets, CRM notes, pulled in seconds, not copied from a PDF.

  4. 04

    They get a real answer

    A clear reply on the same channel, or a handover to your team with full context if a human should step in.

What the caller asks

Hi, we're in room 412. Is late checkout possible tomorrow? Our train isn't until 3pm.

What D3x checks live

Connected · reading live data

  • Property management (PMS)

    Mews, Opera, Cloudbeds, Apaleo…

  • Housekeeping & maintenance

    Optii, Snapfix, internal ticketing…

  • CRM & guest profile

    Bookboost, Like Magic…

  • Helpdesk & operations

    Zendesk, Freshdesk, email queues…

What the caller hears

Hi Sarah, yes, we can extend checkout to 2pm tomorrow for €35. Shall I confirm that and add it to your room bill?

THE DIFFERENCE

A generic phone bot

Reads a static script. Can't see today's availability, this guest's booking, or whether housekeeping already visited the room.

THE DIFFERENCE

D3x voice agents

Looks up the caller's reservation, checks live systems, then speaks or creates a ticket. Full transcript your team can audit later.

25+ integrations · connected in real time

Property management (PMS)Mews, Opera, Cloudbeds, Apaleo…Housekeeping & maintenanceOptii, Snapfix, internal ticketing…CRM & guest profileBookboost, Like Magic…Helpdesk & operationsZendesk, Freshdesk, email queues…
Browse all integrations

TELEPHONY & ROUTING

Carrier-grade call handling, wired into the phone system you already run.

D3x answers on your own numbers and connects to your existing PBX over SIP. Transfers travel down the trunk instead of bridging a second call, so handoffs are faster, the audio stays clean, and the guest never sits in dead air.

NO MORE PHONE TREES

Operators no longer need legacy PBX or IVR, to route guest calls.

D3x Voice becomes the intelligent call layer: it answers, understands intent, verifies the guest, checks live systems, and either resolves the request or transfers to the right person.

Legacy PBX / IVR

  • Static press-1 menus and department trees
  • Guests repeat the same details after transfer
  • Routing changes depend on phone-system configuration

D3x Voice

  • Natural conversation replaces menu navigation
  • Intent, room, and reservation context travel with the call
  • Routing rules live with your hospitality workflows

TRANSFER MODES

  • Warm transfer

    Context first

    The agent briefs your team before connecting: who is calling, their reservation, and what they have already asked. Staff pick up mid-conversation, not from zero.

  • Cold transfer

    Straight through

    For straightforward routing the caller is passed directly to the right number or queue, with the transcript still attached to the thread.

  • SIP trunk transfer

    Lowest latency

    Transfers run natively over your SIP trunk rather than a bridged second leg, cutting latency and keeping call quality at carrier level.

  • Routing

    Route to any team, any number

    Reception, reservations, housekeeping, the duty manager, a regional sales desk, or an external number. Rules are set per property and per scenario, and changing them does not mean rebuilding a phone tree.

  • Infrastructure

    Works with your existing PBX

    Keep your current telephony provider, numbers, and extensions. D3x plugs into the SIP trunk you already have and becomes the intelligent layer in front of it, so nothing gets ripped out to go live.

  • Capacity

    Multiple lines answered at once

    Capacity is not limited by how many people are at the desk. The checkout rush, a group arrival, and a 2am call can all be answered simultaneously, on the first ring.

  • In-room

    Room extensions answered too

    Guest-room phones reach the same agent, with room number and reservation context already attached, so housekeeping, maintenance, and front desk requests turn into tasks without anyone walking to the desk.

  • Voice library

    200+ voices, hundreds of accents

    Choose the voice, accent, and speaking style per property, from precise city-hotel reception to a warm resort concierge, with pronunciation rules for your brand, place, and dish names.

  • Audio quality

    Noise cancellation and automatic language switch

    Background noise from lobbies, airports, taxis, and busy streets is filtered out before the agent listens, and state-of-the-art language handling follows the guest when they change language mid-call.

WHAT THE AGENT DOES ON THE CALL

  • Look up a reservation
  • Authenticate the guest
  • Send a WhatsApp booking link
  • Check live rates and availability
  • Raise an invoice request
  • Create a ticket for the right team
  • Capture a lead

Property numbers stay the same · runs alongside your PBX during rollout · SIP trunk transfer for low-latency handoff · cold and warm transfer supported per scenario

BUILT-IN FUNCTIONS & INTEGRATIONS

Latest-generation voice AI, connected to your hotel stack.

Natural speech is only one layer. D3x Voice combines LLM reasoning, telephony, PMS data, routing rules, and audit trails so calls can be resolved, transferred, or turned into action.

  • LLM-based phone agent

    Understands intent in open conversation, asks clarifying questions, and stays inside your approved hospitality workflows.

  • Live rates and availability

    Reads real-time PMS data before answering availability, rate, upsell, and stay-detail questions.

  • Reservation lookup

    Matches callers through phone number, surname, reservation reference, or guest data depending on your setup.

  • Locally hosted, low-latency infrastructure

    Voice infrastructure can run close to your region for fast call response and GDPR-aligned data handling.

  • Silent handoff learning

    When staff takes over, the AI mutes itself, listens, transcribes, and turns knowledge gaps into improvements.

  • Brand personality and pronunciation

    Personalized greetings, brand-specific personality, and pronunciation rules for names, places, and hotel brands.

PLATFORM CONTROLS

Run voice your way, quality, hours, routing, and handoff.

Beyond answers and integrations: measure satisfaction, set when automation runs, route to humans with full context, and log every call for review.

  • Quality

    CSAT on every conversation

    Turn on customer satisfaction scoring per thread to compare AI and human performance, spot what works, what needs coaching, and where to escalate.

  • Scheduling

    Business hours per day

    Set opening hours for each day and time slot. Automation when you want it; different rules after hours, handover, auto-reply, or queue for morning.

  • Routing

    Advanced routing logic

    Define what happens when a message matches a rule, not one-size-fits-all.

    • · Connect to a human agent
    • · Dial a phone number
    • · Automate via API
    • · Route to reception
    • · Send a URL or link
    • · Knowledge base lookup
  • Operations

    Ticketing for any request

    Any guest request can become a structured ticket, summarised with room and reservation context, and forwarded to your operations team by email, WhatsApp, or your helpdesk.

  • Compliance

    Call recording & retention

    Configurable recording, retention, and access policies, aligned with how your legal and operations teams handle guest calls.

  • Handoff

    Warm transfer to your team

    When a human is needed, the agent transfers with spoken summary plus reservation context, your staff never asks the guest to repeat themselves.

CALL TO MESSAGE

The call can continue, on WhatsApp or SMS.

When a guest asks for something that is easier as a link, confirmation, photo, policy, or follow-up, D3x can send WhatsApp or SMS during the call or right after hang-up. The thread keeps the call summary, reservation context, and next action, so the guest never starts over.

  1. 01

    Guest calls

    They ask on the property line, room phone, or main number, no app download.

  2. 02

    D3x offers a follow-up

    The voice agent confirms consent and chooses WhatsApp or SMS based on the guest and market.

  3. 03

    Message sent live

    Booking links, policies, invoices, maps, photos, and ticket updates land while the call is still fresh.

  4. 04

    Thread continues

    Guest replies later in the same conversation; operators see the call transcript and full context.

Live call

Guest asks for the family schedule

Sarah Chen · Room 412 · WhatsApp available

On call · 2:14
G

Can you send me the kids' club times and the spa rules? I can't write it all down.

0:42

AI

Of course. I can send the schedule, spa policy, and booking link to WhatsApp now, then you can reply there if you need anything else.

0:49

WhatsApp follow-up sent during call

D3x action

Send the useful part to their phone.

Guest approved channel

WhatsAppliveSMS fallbackready

Consent captured

Call summary attached

Same guest thread continued

SC

Sunny Cove Resort

WhatsApp · linked to call

live
Call summary attached

Hi Sarah, here are today's kids' club times, spa family hours, and the activity booking link we discussed on the call.

Sent during call

Thanks. Can you book the 16:00 craft session for both kids?

Done, both children are booked for 16:00. I added the confirmation to your reservation.

Reply...

What operators get

Less repeat calling
Guests can reply asynchronously instead of calling back for every detail.
More accurate follow-up
Links, policies, invoices, and photos are sent in writing with full audit trail.
Same workspace
Call transcript, guest profile, PMS record, and WhatsApp/SMS thread stay connected.

Guest and operator signal

73%

of consumers prefer messaging when communicating with a business.

Meta/Kantar, 2025

58%

of travelers prefer SMS, WhatsApp, or email links for quick accommodation exchanges.

eviivo traveler survey, 2025

24.3%

hotel guest response rate benchmark for texts from hoteliers.

Hospitality messaging benchmark, 2024

4×

messaging conversations one operator can handle at once, compared with one phone call.

TTEC messaging research

Benchmarks referenced: Meta/Kantar State of Business Messaging, eviivo traveler communication survey, hospitality messaging benchmarks, and TTEC messaging operations research. D3x uses these as market context, not guaranteed property-level outcomes.

CALL CENTER

Every call. One queue. Full context.

Inbound and escalated calls in a single workspace, caller matched to reservation, AI on or off per call, and an instant summary so your team never starts cold.

  • All calls, one view

    Active, AI-handled, and completed calls, filterable without switching tools.

  • Caller + reservation live

    PMS data beside every call, room, dates, amount, and booking source.

  • AI when you want it

    Toggle automation per call; warm handover when a human should take over.

  • AI summary on every call

    Instant recap of intent, blockers, and next step, before anyone listens to the full recording.

Sarah Chen

Riverside Hotel

AI voiceOn call
C

Hi, we're in room 412. Any chance of a late checkout tomorrow? Our train isn't until 3pm.

0:04

AI

Voice agent

Hi Sarah, yes, we can extend checkout to 2pm tomorrow for €35. Shall I confirm that and add it to your room bill?

0:12

C

Yes please, that would really help.

0:18

AI

Voice agent

Done, late checkout until 2pm is confirmed and logged in your reservation. Enjoy the rest of your stay!

0:24

REPORTING & ATTRIBUTION

Every call transcribed, measured, and traced back to revenue.

Calls land in the same inbox as your WhatsApp, SMS, email, and web chat threads. Each one carries the time it came in, the team it went to, how long it lasted, the full transcript, and whether it ended in a booking.

Call reporting

Riverside Hotel · last 7 days

  • 1,284

    inbound calls answered, day and night

  • 82%

    resolved by the agent without a transfer

  • 11

    calls that rang out at a team, each with a ticket raised

  • 2:41

    average call duration across the portfolio

Recent calls

TimeCallerRouted toOutcomeDuration
07:58Sarah Chen · Room 412AI · late checkoutResolved2:14Transcript
09:24+44 7700 900312ReservationsBooked · €4124:02Transcript
11:06Marco RossiFront officeMissed · ticket raised0:38Transcript
14:47Adler GmbH · groupSalesLead captured3:19Transcript
23:41Room 318MaintenanceTicket created1:05Transcript

Booking attribution

€18,400

direct revenue traced back to inbound calls in the last 7 days

  1. 1Booking intent detected on the call and logged against the guest
  2. 2WhatsApp or SMS booking link sent while the caller is still on the line
  3. 3Reservation confirmed in the PMS and matched back to the call that started it

  • Transcription

    Every conversation transcribed

    Calls are transcribed in full and searchable, so quality reviews, coaching, and knowledge gaps run on what was actually said rather than on a sample someone had time to listen to.

  • Accountability

    See which team let it ring out

    Reports show when the guest called, which team the call was routed to, who answered, who missed it, and how long the caller waited, per property and per shift.

  • One inbox

    Calls sit next to your messages

    Voice is not a separate tool. Every call appears in the same inbox as WhatsApp, SMS, email, and web chat for that guest, so operators read one timeline instead of stitching three together.

  • Fallback

    A detailed ticket when nobody picks up

    If the caller cannot reach anyone, or human connect is switched off, the agent captures what they wanted, their callback number, and the reservation context, then raises a ticket for the right team instead of losing the call.

  • Lead capture

    Group bookings and booking intent captured

    Group enquiries, event requests, corporate stays, and any other high-value intent are collected as structured leads with the details your sales team needs, and routed to them the same minute.

  • Revenue

    Did the call lead to revenue?

    End-to-end attribution follows a call from intent to booking link to confirmed reservation, so you can see which calls, teams, and hours actually produce revenue, not just how many rings were answered.

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