GUEST MESSAGING
One agent for the whole guest journey, not a bot per channel.
D3x automates guest messaging from booking confirmation to post-stay follow-up — the same agent, the same policies, the same PMS context, whether the guest writes on WhatsApp, web chat, email, SMS, or the Booking.com inbox.
Most 'messaging automation' is a stack of disconnected tools: a chatbot on the website, templates on WhatsApp, canned replies in the OTA extranet. The guest experiences the seams — repeating their booking number, getting different answers on different channels, waiting whenever a flow runs out of script.
D3x replaces the stack with one orchestration layer. Every channel feeds the same agent, which reads the live reservation, applies your property's rules, and acts in your systems. In production, 70–85% of routine conversations are resolved with no human touch, at a 4.58/5 AI CSAT.
70–85%
of conversations resolved autonomously
250K+
guest messages handled per month
4.58
AI CSAT in production
100%
logo retention
01
Pre-arrival: arrive with everything done
From the moment a booking lands, the agent runs the pre-arrival sequence: check-in links, arrival-time capture, ID collection, upgrade offers — written back to the PMS so the front desk sees a complete picture before the guest walks in.
- Check-in flows on WhatsApp and email, results written to the PMS
- Upsell offers priced from live availability
- Arrival questions — parking, transfers, early check-in — answered instantly
02
In-stay: requests executed, not queued
During the stay, messages become actions: extra towels become an Optii or Flexkeeping ticket, a dripping tap becomes a Snapfix task, a dinner request becomes a SevenRooms booking. The guest gets confirmation, your team gets a clean task queue.
- Housekeeping and maintenance tickets created in your existing tools
- Restaurant and spa bookings via SevenRooms, OpenTable, TheFork
- Escalation rules route complaints and VIPs to staff with context
03
Post-stay: close the loop automatically
After checkout, the agent handles invoice requests and corrections, answers lost-and-found queries, and runs review follow-up — the long tail of messages that otherwise sits in the inbox for days.
FAQ
Common questions.
Hotel guest messaging automation is software that handles guest conversations across the full journey — pre-arrival, in-stay, and post-stay — on channels like WhatsApp, web chat, email, and OTA inboxes. D3x runs one AI agent across all of them, connected to the PMS, and resolves 70–85% of routine conversations autonomously in production.
MORE SOLUTIONS
Explore what else D3x runs.
TALK TO US
See it running on your stack.
30 minutes with the founder — your properties, your channels, and what phase-1 looks like.