AI CHECK-IN
Check-in done before the guest reaches the door.
D3x runs the whole pre-arrival flow in conversation — check-in link, arrival time, ID collection, upsells — writes everything to the PMS, and for aparthotels and hostels, delivers the access code when the room is ready.
Online check-in fails when it's a form nobody opens. A link buried in a confirmation email gets ignored; the guest arrives uncheck-inned, the queue forms, and the front desk spends peak hours typing passport numbers.
D3x moves check-in to the channel guests actually read: a WhatsApp or email conversation that sends the link, answers the questions that come up mid-flow ('can we arrive at 11?'), captures arrival times and documents, and writes it all to the PMS. For reception-light operations — aparthotels, hostels — the same flow delivers door codes automatically once the room is assigned and ready.
€5
per room/month starting price
70–85%
of routine requests resolved autonomously
4.58
AI CSAT in production
25+
live integrations
01
Conversational, so guests actually finish it
Check-in completion drops when guests hit a question the form can't answer. Because D3x is an agent, the flow handles interruptions — parking, early arrival, extra beds — and then returns the guest to check-in, instead of losing them.
- Check-in links and reminders on WhatsApp (official Meta partner) and email
- Mid-flow questions answered from live PMS data and property policies
- Multilingual by default, in your brand voice
02
Written to the PMS, not to a spreadsheet
Arrival times, guest details, and completed check-ins land directly in Mews, Oracle Opera, Cloudbeds, or Apaleo. The front desk sees who's done, who's pending, and who needs chasing — without re-keying anything.
- Guest data and arrival times written to the PMS in real time
- Upsells offered in the flow: upgrades, early check-in, late checkout
- Escalation to staff for edge cases — group arrivals, ID issues, special requests
03
Access codes for reception-light properties
Aparthotels and hostels like Homaris, Wombats, and Clink run lean front desks. D3x closes the last gap: once check-in is complete and the room is ready, the agent sends the access code on the same thread — and answers the 'code doesn't work' message at midnight, too.
FAQ
Common questions.
AI hotel check-in is online check-in run as a conversation instead of a static form. An AI agent sends the check-in link on WhatsApp or email, answers questions mid-flow, collects arrival times and documents, and writes everything to the PMS. With D3x, reception-light properties can also deliver door access codes automatically once the room is ready.
MORE SOLUTIONS
Explore what else D3x runs.
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See it running on your stack.
30 minutes with the founder — your properties, your channels, and what phase-1 looks like.