AI RECEPTIONIST
A front desk that never closes — without staffing the night shift.
D3x answers guests at 3am the way your best receptionist would at 3pm: it reads the live reservation, applies your property's policies, and resolves the request across phone, WhatsApp, web chat, and email.
Every hotel knows the gap: the front desk is busiest exactly when it's thinnest. Calls ring out during checkout rush, WhatsApp messages pile up overnight, and the night auditor is buried in reconciliation while guests wait. Missed contacts become missed bookings and bad reviews.
D3x closes that gap with an AI receptionist that works every channel at once. It looks up the guest's booking in your PMS, answers policy questions from your codified rules, confirms changes, and logs tasks for housekeeping and maintenance — 24/7, in the guest's language, with escalation to your team when a human should take over.
24/7
coverage across phone, chat, and email
70–85%
of requests resolved autonomously
4.58
AI CSAT in production
€5
per room/month starting price
01
After-hours coverage without after-hours staffing
Nights, weekends, and holidays are where an AI receptionist earns its keep. D3x handles the overnight queue — arrival questions, access issues, early breakfast requests, late checkout — so your night auditor can do the audit and the morning shift doesn't inherit a backlog.
- 24/7 response on phone, WhatsApp, web chat, SMS, and email
- Night audit relief: routine guest requests resolved without waking anyone
- Morning handover with full conversation logs and completed actions
02
Never miss a call — or a message
Phone AI answers inbound calls in a natural voice and resolves bookings, FAQs, and directions live; messaging channels run the same intelligence in parallel. When a conversation needs a person, D3x hands off warm, with the guest's context attached.
- Natural-voice phone agent for inbound calls, priced per minute
- Same policies and PMS context across voice and messaging
- Warm handoff to staff with reservation details and conversation history
03
Grounded in your systems, not a script
The Skills Engine sits above the LLM and codifies your front-desk logic: rate rules, ID requirements, key handover, escalation paths. Every answer is checked against live PMS data — Mews, Oracle Opera, Cloudbeds, Apaleo — and every decision is logged with its rationale.
FAQ
Common questions.
An AI hotel receptionist is an AI agent that handles the front desk's inbound work — phone calls, messages, and emails — 24 hours a day. D3x connects it to the hotel's PMS and operational systems, so it can confirm late checkouts, log housekeeping requests, and answer policy questions from live data rather than a script.
MORE SOLUTIONS
Explore what else D3x runs.
TALK TO US
See it running on your stack.
30 minutes with the founder — your properties, your channels, and what phase-1 looks like.