AGENTIC EMAIL
An inbox that answers itself — within the rules you set.
Agentic Email reads every incoming message, pulls the guest's reservation and your policies, drafts the reply, and sends it when the risk is low. Your team reviews the rest — with the draft and rationale already written.
Email is where hotel response times go to die. FAQs, invoice corrections, meeting-room inquiries, and group requests share one inbox with everything else, and each reply means a PMS lookup, a policy check, and ten minutes nobody has.
D3x Agentic Email works the inbox the way a trained reservations agent would: it reads the message, checks the booking and your policies, and drafts a grounded reply. Low-risk replies — FAQs, standard confirmations, invoice detail corrections — go out autonomously; anything sensitive is queued for one-click human review.
250K+
guest messages handled per month
70–85%
autonomous resolution across channels
100%
logo retention
25+
live integrations
01
Reads context before it writes a word
Every draft is grounded in the guest's live reservation, your codified policies, and your knowledge base — not in what the LLM guesses a hotel might say. Works with the Gmail and Outlook inboxes you already run.
- Live PMS context: reservation dates, rate, room type, balance
- Property policies applied from the Skills Engine, not improvised
- Gmail and Outlook supported; no inbox migration required
02
Autonomous where safe, human where it counts
You set the boundary. FAQs, directions, amenity questions, and invoice corrections can send without review; refunds, complaints, and group negotiations route to staff with the draft attached. Every sent email is logged with the agent's rationale.
- Low-risk replies sent autonomously under rules you define
- Meeting and group requests triaged and drafted for your sales team
- Full audit log: what was sent, why, and on what data
03
Booking modifications, coming Q4
Today the agent reads, drafts, and sends. From Q4, Agentic Email will also execute booking modifications — date changes, room-type updates — directly in the PMS from an email request, under the same human-in-the-loop rules.
FAQ
Common questions.
AI email management for hotels is software that reads incoming guest and partner emails, gathers the relevant reservation and policy context, and drafts or sends replies. D3x Agentic Email connects to your PMS and policy engine, sends low-risk replies autonomously, and queues sensitive ones for human review with the draft already written.
MORE SOLUTIONS
Explore what else D3x runs.
TALK TO US
See it running on your stack.
30 minutes with the founder — your properties, your channels, and what phase-1 looks like.