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D3x
LIVE

MESSAGING AGENTS

Messaging agents — production-proven at scale.

WhatsApp, OTA inbox, web chat, SMS, and social DMs. The proven center of the D3x platform — 100K+ messages/month across European hotel groups.

Book demoSee customer proof
Guest by a hotel pool messaging to extend her stay
WhatsApp
Extend my stay by two nights — is the pool suite still free?
Traveler at the airport messaging for directions to the hotel
SMS
Just landed — what's the fastest way to the hotel from T4?
Parent with two kids outside a Portuguese Airbnb door messaging for access
OTA inbox
We're at the Airbnb door — the code isn't working. Can you help?
Two guests in a luxury hotel lobby messaging over coffee
Web chat
Can we move to a quiet room on a higher floor before tonight?

BRAND VOICE

Your brand voice on every property

Set tone, formality, and personality per property — formal five-star, relaxed hostel, or playful resort. Guests get replies that sound like your team wrote them, not a generic chatbot.

SC

Sunny Cove Resort

Family resort

24/7EN

BY PROPERTY TYPE

Built for how each property type actually runs

A city hotel, a hostel, and an aparthotel get different messages. Same platform — with scenarios tuned to how guests reach you on WhatsApp, OTAs, web chat, and SMS.

HOTELS

City and business hotels

Booking confirmation, pre-arrival questions, and in-stay requests — resolved on the channel the guest already uses.

Live scenario

Late checkout on WhatsApp

WhatsApp
RH

Riverside Hotel

Typically replies in seconds

Hi, we're in room 412. Any chance of a late checkout tomorrow? Our train isn't until 3pm.

09:41

Hi Sarah — yes, we can extend checkout to 2pm tomorrow for €35. Shall I confirm that and add it to your room bill?

09:41

Yes please, that would really help.

09:42

Done — late checkout until 2pm is confirmed and logged in your reservation. Enjoy the rest of your stay!

09:42

Live scenario

Pre-arrival questions on Booking.com

Booking.com
B.

Riverside Hotel

Booking.com · Auto-reply enabled

Hello, we're arriving this Friday. Is parking available on site and how much does it cost?

Mon 14:02

Hello Anna — yes, underground parking is €18/night. Spaces can't be reserved in advance but weekday availability is usually good.

Mon 14:02

Great. What time is breakfast, and can we check in early?

Mon 14:04

Breakfast is 7–10:30am in the ground-floor restaurant (included). Early check-in from 12pm is €25 if a room is ready — I can note your request on the reservation.

Mon 14:04

THE FULL GUEST JOURNEY

Before they arrive. While they're with you. Long after they've left.

The same Skills Engine on messaging — not generic replies. Pre-arrival check-in and upsell, in-stay housekeeping and maintenance, post-stay invoices and recovery. Every phase logged and connected to your PMS and ops stack.

Phase 01

Pre-arrival

Guests message before check-in on WhatsApp, OTA inbox, or email. D3x confirms reservations, sends check-in links, answers policy questions, and surfaces upsells while intent is highest.

  • Booking confirmation

    Returns check-in time, room category, and add-ons from your PMS — reassurance before they travel.

  • Online check-in link

    Magic link with secure token — guests complete pre-arrival check-in without a new account.

  • Live rates & upsell

    Real-time availability, parking, breakfast, and early check-in offered in the thread.

  • OTA & channel matching

    Reservation IDs matched across Booking.com, channel managers, and PMS — including channel quirks generic AI misses.

  • Group & event intent

    Corporate stays and meetings routed to sales with structured details collected in-chat.

  • Payment & check-in workflows

    Configured operational logic — not a prompt — with brand voice and per-property rules.

Explore the Skills Engine
New · now live

IMAGE UNDERSTANDING

When guests send a photo, D3x understands it

Guests often message a picture — a leaking AC unit, a broken fixture, a stain on the carpet. D3x reads JPG images on WhatsApp and other channels, understands what’s wrong, and replies with a helpful next step — or opens a maintenance ticket in your ops tools.

  • Reads photos guests upload (JPG) — no app download required
  • Understands in-room issues: HVAC, plumbing, damage, missing items
  • Creates maintenance or housekeeping tickets with room context from your PMS
  • Replies in your brand voice, in the guest’s language

Logged automatically

Maintenance ticket · Room 318 · HVAC fault · Engineering notified · PMS + ticketing updated

CH

The Calder House, Amsterdam

online

Hotel guest photo showing an air conditioning control panel with an error indicator in a boutique hotel bedroom

Hi — our AC panel keeps flashing this error and the room feels warm. Can someone take a look?

14:22

Reading image…

AI agent

Thanks for the photo, Sophie — I can see the climate panel showing a fault code. I’ve logged a maintenance ticket for engineering and flagged room 318 as priority. Someone will be with you within 30 minutes. Would you like a fan brought up in the meantime?

14:22

Sophie · Room 318 · The Calder House, Amsterdam

PLATFORM CONTROLS

Run messaging your way — quality, consent, hours, and routing.

Beyond replies and integrations: measure satisfaction, stay compliant, set when automation runs, and decide exactly what happens next — ticket, human, phone call, or API action.

  • Quality

    CSAT on every conversation

    Turn on customer satisfaction scoring per thread to compare AI and human performance — spot what works, what needs coaching, and where to escalate.

  • Consent

    GTPR guest messaging consent

    Send GTPR messages so guests confirm it’s OK for the hotel to message them — aligned with how you handle opt-in and guest communication policy.

  • Scheduling

    Business hours per day

    Set opening hours for each day and time slot. Automation when you want it; different rules after hours — handover, auto-reply, or queue for morning.

  • Routing

    Advanced routing logic

    Define what happens when a message matches a rule — not one-size-fits-all.

    • · Connect to a human agent
    • · Dial a phone number
    • · Automate via API
    • · Route to reception
    • · Send a URL or link
    • · Knowledge base lookup
  • Operations

    Ticketing for any request

    Any guest request can become a structured ticket — summarised with room and reservation context — and forwarded to your operations team by email, WhatsApp, or your helpdesk.

  • Voice memos

    WhatsApp voice notes understood

    Guests send a voice memo on WhatsApp; D3x transcribes and understands it, then replies as a normal text message — same thread, same audit trail.

LIVE CONNECTIONS

Every reply is checked against your live systems

D3x connects to your PMS, housekeeping tools, CRM, and helpdesk in real time. When a guest asks a question, we look up their booking and take action before we reply — so messages are accurate, personal, and up to date.

  1. 01

    Guest sends a message

    On WhatsApp, Booking.com, web chat, SMS, or email — the channel they already use.

  2. 02

    We identify the guest

    Name, booking reference, or phone number matched to the right reservation in your PMS.

  3. 03

    We check your live tools

    Room status, add-ons, housekeeping tickets, CRM notes — pulled in seconds, not copied from a PDF.

  4. 04

    They get a real answer

    A clear reply on the same channel — or a handover to your team with full context if a human should step in.

What the guest asks

Hi — we're in room 412. Is late checkout possible tomorrow? Our train isn't until 3pm.

What D3x checks live

Connected · reading live data

  • Property management (PMS)

    Mews, Opera, Cloudbeds, Apaleo…

  • Housekeeping & maintenance

    Optii, Snapfix, internal ticketing…

  • CRM & guest profile

    Bookboost, Like Magic…

  • Helpdesk & operations

    Zendesk, Freshdesk, email queues…

What the guest receives

Hi Sarah — yes, we can extend checkout to 2pm tomorrow for €35. Shall I confirm that and add it to your room bill?

THE DIFFERENCE

A generic chatbot

Reads a static FAQ. Guesses when the answer isn't there. Can't see today's availability, this guest's booking, or whether housekeeping already visited the room.

THE DIFFERENCE

D3x messaging agents

Looks up the guest's reservation, checks live systems, then replies or creates a ticket. Same conversation thread your team can audit later.

25+ integrations · connected in real time

Property management (PMS)Mews, Opera, Cloudbeds, Apaleo…Housekeeping & maintenanceOptii, Snapfix, internal ticketing…CRM & guest profileBookboost, Like Magic…Helpdesk & operationsZendesk, Freshdesk, email queues…
Browse all integrations

OUTCOMES

Production metrics.

100K+

messages/month across platform

70-85%

autonomous resolution (typical)

4.58

AI CSAT vs human benchmark

REVENUE ON AUTOPILOT

More money — without adding staff.

D3x turns every conversation into revenue: direct bookings on your website, upsells inside chat, and perfectly timed outbound messages — configured once, compounding while your team focuses elsewhere.

3×

typical lift in captured ancillary revenue vs manual upsell efforts alone

  • Direct booking

    Website chat that converts — not just answers.

    Guests compare on OTAs, then land on your site. D3x matches intent, highlights direct-booking benefits, and completes the reservation in-thread — higher margin, zero commission.

    yourhotel.com

    Do you have availability 14–16 June for two guests?

    Yes — King room at €189/night. Book direct with us and save 12% vs the OTA rate.

    Book direct · save 12%

    Direct reservation · BK-992814 confirmed

    +8–15%

    direct booking share on properties with web chat deployed

  • In-chat upsells

    Breakfast, parking, upgrades — when intent is hot.

    The agent reads PMS availability and guest profile, then surfaces relevant add-ons in WhatsApp, web chat, or OTA inbox. One tap to accept; charges flow to the folio.

    WhatsApp · in-stay

    We're checking in around 2pm tomorrow.

    Early check-in €25Breakfast for two €38Parking €18/night

    ✓ Breakfast added to folio · Room 408

    €35–60

    avg upsell value per converted messaging thread (portfolio typical)

  • Timed outbound

    The right message at the right moment — automatically.

    Pre-arrival check-in prompts, day-of welcome, mid-stay offers, post-stay rebook nudges — triggered by reservation timing, not someone remembering to send.

    • 3 days before arrival

      Complete check-in online & see upgrade options for your stay.

    • Day of arrival · 10:00

      Your room is preparing — add late checkout or a spa slot?

    • Day 2 in-stay · 18:00

      Dinner at 20:30? Our restaurant has two tables left tonight.

    Scheduled · sent · logged · revenue attributed

    24/7

    automated revenue moments · zero manual follow-ups

Set rules per property once · D3x sells, books, and follows up 24/7 · Margins stay with you

CIO TO CIO

Why Staycity Group chose D3x as their AI platform.

Paolo · Chief Information Officer · Staycity Group

“We were live in production faster than any platform we've evaluated.”

70% autonomous WhatsApp · 60% autonomous web chat

Read the full Staycity case study

UNIFIED INBOX

All channels in one inbox with full guest context

WhatsApp, OTA inbox, web chat, and email in a single workspace — reservation matched, AI on or off per thread, and an instant summary so your team never starts cold.

  • All channels, one view

    Open, AI-handled, and completed threads — filterable without switching tools.

  • Guest + reservation live

    PMS data beside every message — room, dates, amount, and booking source.

  • AI when you want it

    Toggle automation per conversation; seamless handover when a human should take over.

  • AI summary on every thread

    Instant recap of intent, blockers, and next step — before anyone reads the full chat.

Inbox

Filters
Open · 26AI messages · 1,379Completed · 986
  • SZ

    Steffen Zdun

    I didn't receive the check-in link — can you send it on WhatsApp?

  • MK

    Maria Keller

    Late checkout possible tomorrow?

  • JL

    James Liu

    Extra towels to room 412 please

  • AP

    Anna Petrov

    Invoice for last stay — VAT number on PDF?

  • RC

    Rosa Costa

    Is parking included with our booking?

  • TH

    Tom Hughes

    WiFi password for room 208?

SZ

Steffen Zdun

Bohn Apartments

AI chat
Open

Hello! How are we able to obtain the key for our apartment?

AI response

Hi Steffen — welcome. You can collect keys via online check-in. I'll send your secure link now; your access code activates at 15:00 on arrival day.

Thank you. I didn't receive the link — can you send it on WhatsApp or SMS?

AI response

Of course. I've resent the check-in link to this WhatsApp thread and your Booking.com inbox. Tap the link to complete check-in — it takes about two minutes.

Still nothing in my inbox. Can someone from the hotel help?

Human assistance requested

Hi Steffen — Lara from reception. I've just sent the link again manually. You should see it now. Reply here if anything's unclear before you arrive tomorrow.

Front desk joined · AI paused for this thread

Reply to guest…

FAQ

Questions operators ask before and after go-live

Portfolio structure, controls, reporting, and how messaging fits day-to-day operations — the questions we hear most from hotel groups evaluating D3x.

TALK TO US

30 minutes with the founder.

Walk through this channel on a comparable group's deployment.

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