Live
Live rates & availability
Displays real-time room rates and availability from your PMS. Guests see current pricing and room types in the conversation, reducing friction and boosting direct conversion.
MessagingVoiceEmail
Integration: PMS APISKILLS ENGINE
The codified hospitality logic that lets D3x agents act, not just talk.
Production skills live today, more on the roadmap. The same rules run on messaging, voice, and email, with PMS and ops integrations underneath.
- 18
- Production skills
- 15
- Live today
- 1
- Partial rollout
- 2
- On the roadmap
SKILLS LIBRARY
Business rules that execute, not just reply.
Every skill is configured operational logic: detect intent, match the guest, act in your stack, and log the outcome. Same engine on WhatsApp, phone, and email.
One Skills Engine · Messaging · Voice · Email
Showing 18 skills · 15 live in production
Live
Upsell
Detects interest in late checkout, breakfast, parking, and other add-ons. Books directly via PMS where integrated, or presents the offer in-channel. Typically drives 1–3% revenue uplift.
MessagingVoiceEmail
Integration: PMS APILive
Booking intent
Detects when a guest wants a new reservation and starts the flow: redirect to the booking engine, hand off to the PMS, or collect dates and party size in the thread.
MessagingVoiceEmail
Live
Booking confirmation
When guests ask about an existing reservation, returns check-in time, room category, add-ons, and reassurance that the booking is confirmed in your PMS.
MessagingVoiceEmail
Integration: PMS APIRoadmapFull automation · Q4 2026
Booking cancellation
Handles cancellation requests, applies policy and fees, and processes via PMS where integrated or passes structured details to your reservations team.
MessagingVoiceEmail
Integration: PMS APILive
Online check-in link
Sends a magic link where the guest is already authenticated and a secure token is generated. Guests complete pre-arrival check-in without creating an account or logging in.
MessagingVoiceEmail
Integration: PMS · token authRoadmap
WhatsApp online check-in
Fully automated check-in inside WhatsApp: identity verification, arrival details, check-in instructions, and room-ready notifications without redirecting to external links.
Messaging
Live
Outbound WhatsApp & SMS from call
During or after a phone call, the voice agent triggers an outbound WhatsApp or SMS with a booking link, payment link, or other call to action so the guest receives it on the channel they prefer.
Voice
Integration: WhatsApp · SMSLive
Group booking intent
Identifies corporate stays, events, and multi-room inquiries. Triggers a form, notifies sales, or generates a structured request based on your property rules.
MessagingVoiceEmail
Integration: PMS APILive
Meeting & event booking
Accepts meeting and event inquiries, collects date, headcount, room setup, and special requirements, checks availability where applicable, and creates a ticket for sales or events.
MessagingVoiceEmail
Integration: Ticket creationLive
Create housekeeping task
Recognises requests for extra towels, pillows, cleaning, or other in-room service. Creates a task in your housekeeping platform via API or in D3x ticketing, with room number and priority.
MessagingVoiceEmail
Integration: Housekeeping API · D3x ticketingLive
Maintenance request
Handles maintenance asks such as broken fixtures, AC issues, or other in-room faults. Opens a maintenance ticket via your connected API or D3x ticketing for engineering or facilities follow-up.
MessagingVoiceEmail
Integration: Maintenance API · D3x ticketingLive
Ticket creation & routing
When a guest issue needs staff follow-up, D3x summarises the conversation, creates a structured ticket with room and reservation context, and sends it to the right department via your helpdesk, email, or D3x ticketing.
MessagingVoiceEmail
Integration: Helpdesk API · Email · D3x ticketingLive
Lost & found
Collects structured details (what, where, when), forwards via API to your lost-and-found system, matches existing records, and can arrange return shipment to the guest.
MessagingVoiceEmail
Integration: Lost & Found APIPartialRequest live · Full automation Q3 2026
Invoice request & update
Gathers booking reference, email, and company name on invoice requests and forwards to accounting. Automated invoice updates and reissue on the roadmap.
MessagingVoiceEmail
Live
Talk to human
Recognises phrases like “I want to speak to someone” and routes to a defined number, front desk queue, or channel with a conversation summary for seamless handover.
MessagingVoiceEmail
Live
AI doesn't know the answer
When the knowledge base cannot answer reliably, escalates with follow-up questions or human routing instead of guessing. Gaps are logged to improve the knowledge base over time.
MessagingVoiceEmail
Live
Emergency
Detects medical, security, fire, and other emergencies. Applies prioritised routing to staff, emergency numbers, or your defined escalation process immediately.
MessagingVoiceEmail
THE THESIS
LLMs are commodities. The moat is the layer above.
Generic models can generate text. They cannot match a Booking.com reservation ID with an appended suffix, open a housekeeping ticket in Optii, or escalate a VIP per your CRM tier. That logic is codified in the Skills Engine — and it compounds every time a new customer goes live.
COMPOUNDS
Every edge case benefits every customer.
When one group surfaces a new PMS quirk, it becomes a Skill every other customer inherits. The library grows faster than any single hotel could build internally.
Compounds across customers
input
Guest signal
Message, call, email
rules
Skills
Domain rules + policy
integrations
Integrations
PMS · ops · CRM
output
Action
Resolve · ticket · escalate
audit
Audit
Logged · queryable
Each customer's edge cases become Skills that benefit every other customer.
WHAT WE ARE NOT
Not a chatbot. Not RPA. Not a workflow builder.
- · Not a chatbot with a hospitality skin
- · Not RPA replaying clicks in your admin UI
- · Not a generic workflow builder you maintain yourself
Generic AI
Stops at the answer.
Output
Replies to guest
- Cannot match reservation
- Cannot create ticket
- Cannot escalate VIP
D3x Skills Engine
Answers, then executes.
Output
Replies to guest
- Matches reservation
- Creates & routes ticket
- Escalates VIP per policy
- Logs to audit trail
TALK TO US
See the Skills Engine on a comparable deployment.
30 minutes with the founder — production walkthrough, not slides.