PMS INTEGRATION
Opera + D3x: AI that reads and writes live reservation data in Opera.
Oracle Opera (including Opera Cloud) is the PMS standard at enterprise hotel chains worldwide. The Opera integration is live in production today.
OVERVIEW
What the integration does
D3x connects to Opera in real time. When a guest messages, calls, or emails, the agent looks up the live reservation first — dates, rate, room status, folio — and acts on it. Late checkouts are confirmed against availability and rate rules, booking context flows into every reply, and changes are written back to Opera with a full audit trail.
CAPABILITIES
What agents do with Opera
- Live reservation lookups — guest matched to the right Opera booking, including OTA ID quirks
- Pre-arrival check-in flows written back to the reservation
- Late checkout and modification requests validated against availability and rate rules
- Upsells (upgrades, add-ons, extras) priced from live inventory and posted to the folio
- Invoice and billing context pulled for finance-related guest requests
- Every write logged with the agent's decision rationale
ARCHITECTURE
How it connects
Opera is connected through the D3x integration fabric — REST and webhook-driven, with per-integration observability, credential scoping, and audit logging. Integrations from the standard library are included in every plan at no extra charge, and a brand-new integration typically takes around 3 weeks once API access is granted.
FAQ
Common questions.
D3x connects to Opera through its API as part of the integration fabric. AI agents reads and writes live reservation data in Opera during live guest conversations — with your policies, human-in-the-loop rules, and a full audit trail applied to every action.
TALK TO US
See Opera + D3x on your stack.
30 minutes with the founder — your systems, your channels, and what phase-1 looks like.