PMS INTEGRATION
Apaleo + D3x: AI that reads and writes live reservation data in Apaleo.
Apaleo is an API-first PMS built for automation-minded operators. The Apaleo integration is live in production today.
OVERVIEW
What the integration does
D3x connects to Apaleo in real time. When a guest messages, calls, or emails, the agent looks up the live reservation first — dates, rate, room status, folio — and acts on it. Late checkouts are confirmed against availability and rate rules, booking context flows into every reply, and changes are written back to Apaleo with a full audit trail.
CAPABILITIES
What agents do with Apaleo
- Live reservation lookups — guest matched to the right Apaleo booking, including OTA ID quirks
- Pre-arrival check-in flows written back to the reservation
- Late checkout and modification requests validated against availability and rate rules
- Upsells (upgrades, add-ons, extras) priced from live inventory and posted to the folio
- Invoice and billing context pulled for finance-related guest requests
- Every write logged with the agent's decision rationale
ARCHITECTURE
How it connects
Apaleo is connected through the D3x integration fabric — REST and webhook-driven, with per-integration observability, credential scoping, and audit logging. Integrations from the standard library are included in every plan at no extra charge, and a brand-new integration typically takes around 3 weeks once API access is granted.
FAQ
Common questions.
D3x connects to Apaleo through its API as part of the integration fabric. AI agents reads and writes live reservation data in Apaleo during live guest conversations — with your policies, human-in-the-loop rules, and a full audit trail applied to every action.
TALK TO US
See Apaleo + D3x on your stack.
30 minutes with the founder — your systems, your channels, and what phase-1 looks like.