GUEST CHANNEL INTEGRATION
Twilio + D3x: AI that runs AI agents natively on Twilio.
Twilio powers programmable SMS and messaging infrastructure. The Twilio integration is live in production today.
OVERVIEW
What the integration does
D3x agents handle guest conversations on Twilio end to end — understanding intent, pulling live reservation context from your PMS, executing actions in your operational stack, and replying in the guest's language and your brand voice. Routine requests resolve autonomously; sensitive ones escalate to your team with full context.
CAPABILITIES
What agents do with Twilio
- Instant, accurate replies on Twilio 24/7, in the guest's language
- Live PMS context in every conversation — no copy-paste lookups
- Bookings, check-in links, upsells, and service requests executed, not just answered
- 70–85% of routine conversations resolved without staff
- Human handoff with full conversation context when it matters
ARCHITECTURE
How it connects
Twilio is connected through the D3x integration fabric — REST and webhook-driven, with per-integration observability, credential scoping, and audit logging. Integrations from the standard library are included in every plan at no extra charge, and a brand-new integration typically takes around 3 weeks once API access is granted.
FAQ
Common questions.
D3x connects to Twilio through its API as part of the integration fabric. AI agents runs AI agents natively on Twilio during live guest conversations — with your policies, human-in-the-loop rules, and a full audit trail applied to every action.
TALK TO US
See Twilio + D3x on your stack.
30 minutes with the founder — your systems, your channels, and what phase-1 looks like.