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D3x

SKILLS ENGINE

Lógica hospitality codificada — para que los agentes D3x actúen, no solo respondan.

Skills en producción hoy y más en la hoja de ruta. Las mismas reglas en messaging, voz y email, con integraciones PMS y operaciones.

18
Skills en producción
15
En vivo hoy
1
Despliegue parcial
2
En la hoja de ruta
Reservar demoCómo funciona la plataforma

BIBLIOTECA DE SKILLS

Reglas de negocio que ejecutan, no solo responden.

Cada skill es lógica operativa configurada: detectar intención, vincular al huésped, actuar en su stack y registrar el resultado. El mismo motor en WhatsApp, teléfono y email.

Un Skills Engine · Mensajería · Voz · Email

18 skills · 15 en vivo en producción

En vivo

Live rates & availability

Displays real-time room rates and availability from your PMS. Guests see current pricing and room types in the conversation, reducing friction and boosting direct conversion.

MessagingVoiceEmail
Integración: PMS API
En vivo

Upsell

Detects interest in late checkout, breakfast, parking, and other add-ons. Books directly via PMS where integrated, or presents the offer in-channel. Typically drives 1–3% revenue uplift.

MessagingVoiceEmail
Integración: PMS API
En vivo

Booking intent

Detects when a guest wants a new reservation and starts the flow: redirect to the booking engine, hand off to the PMS, or collect dates and party size in the thread.

MessagingVoiceEmail
En vivo

Booking confirmation

When guests ask about an existing reservation, returns check-in time, room category, add-ons, and reassurance that the booking is confirmed in your PMS.

MessagingVoiceEmail
Integración: PMS API
Hoja de rutaFull automation · Q4 2026

Booking cancellation

Handles cancellation requests, applies policy and fees, and processes via PMS where integrated or passes structured details to your reservations team.

MessagingVoiceEmail
Integración: PMS API
En vivo

Online check-in link

Sends a magic link where the guest is already authenticated and a secure token is generated. Guests complete pre-arrival check-in without creating an account or logging in.

MessagingVoiceEmail
Integración: PMS · token auth
Hoja de ruta

WhatsApp online check-in

Fully automated check-in inside WhatsApp: identity verification, arrival details, check-in instructions, and room-ready notifications without redirecting to external links.

Messaging
En vivo

Outbound WhatsApp & SMS from call

During or after a phone call, the voice agent triggers an outbound WhatsApp or SMS with a booking link, payment link, or other call to action so the guest receives it on the channel they prefer.

Voice
Integración: WhatsApp · SMS
En vivo

Group booking intent

Identifies corporate stays, events, and multi-room inquiries. Triggers a form, notifies sales, or generates a structured request based on your property rules.

MessagingVoiceEmail
Integración: PMS API
En vivo

Meeting & event booking

Accepts meeting and event inquiries, collects date, headcount, room setup, and special requirements, checks availability where applicable, and creates a ticket for sales or events.

MessagingVoiceEmail
Integración: Ticket creation
En vivo

Create housekeeping task

Recognises requests for extra towels, pillows, cleaning, or other in-room service. Creates a task in your housekeeping platform via API or in D3x ticketing, with room number and priority.

MessagingVoiceEmail
Integración: Housekeeping API · D3x ticketing
En vivo

Maintenance request

Handles maintenance asks such as broken fixtures, AC issues, or other in-room faults. Opens a maintenance ticket via your connected API or D3x ticketing for engineering or facilities follow-up.

MessagingVoiceEmail
Integración: Maintenance API · D3x ticketing
En vivo

Ticket creation & routing

When a guest issue needs staff follow-up, D3x summarises the conversation, creates a structured ticket with room and reservation context, and sends it to the right department via your helpdesk, email, or D3x ticketing.

MessagingVoiceEmail
Integración: Helpdesk API · Email · D3x ticketing
En vivo

Lost & found

Collects structured details (what, where, when), forwards via API to your lost-and-found system, matches existing records, and can arrange return shipment to the guest.

MessagingVoiceEmail
Integración: Lost & Found API
ParcialRequest live · Full automation Q3 2026

Invoice request & update

Gathers booking reference, email, and company name on invoice requests and forwards to accounting. Automated invoice updates and reissue on the roadmap.

MessagingVoiceEmail
En vivo

Talk to human

Recognises phrases like “I want to speak to someone” and routes to a defined number, front desk queue, or channel with a conversation summary for seamless handover.

MessagingVoiceEmail
En vivo

AI doesn't know the answer

When the knowledge base cannot answer reliably, escalates with follow-up questions or human routing instead of guessing. Gaps are logged to improve the knowledge base over time.

MessagingVoiceEmail
En vivo

Emergency

Detects medical, security, fire, and other emergencies. Applies prioritised routing to staff, emergency numbers, or your defined escalation process immediately.

MessagingVoiceEmail

LA TESIS

Los LLMs son commodities. El moat está en la capa superior.

Los modelos genéricos pueden generar texto. No pueden hacer match de un ID de reserva de Booking.com con un sufijo añadido, abrir un ticket de housekeeping en Optii ni escalar un VIP según su tier CRM. Esa lógica está codificada en el Skills Engine y se compone cada vez que un nuevo cliente entra en producción.

SE COMPONE

Cada caso límite beneficia a cada cliente.

Cuando un grupo descubre una nueva peculiaridad de PMS, se convierte en una Skill que heredan los demás clientes. La biblioteca crece más rápido de lo que un hotel podría construir internamente.

Compounds across customers

input

Guest signal

Message, call, email

rules

Skills

Domain rules + policy

integrations

Integrations

PMS · ops · CRM

output

Action

Resolve · ticket · escalate

audit

Audit

Logged · queryable

Each customer's edge cases become Skills that benefit every other customer.

LO QUE NO SOMOS

No un chatbot. No RPA. No un workflow builder.

  • · No un chatbot con una capa hospitality
  • · No RPA repitiendo clics en su admin UI
  • · No un workflow builder genérico que usted tenga que mantener

IA genérica

Stops at the answer.

Output

Responde al huésped

  • No puede hacer match de la reserva
  • No puede crear tickets
  • No puede escalar VIP

D3x Skills Engine

Answers, then executes.

Live action

Output

Responde al huésped

  1. Hace match de la reserva
  2. Crea y enruta tickets
  3. Escala VIP según política
  4. Registra en el audit trail

HABLE CON NOSOTROS

Vea el Skills Engine en un despliegue comparable.

30 minutos con el fundador: recorrido de producción, no slides.

Reservar demoVer integraciones