01
Guest reaches out
WhatsApp, phone, email, Booking.com inbox, or web chat — however they contact you.
HOW IT WORKS
From guest message to hotel action — in one flow.
D3x sits between your guests and your hotel systems. When someone asks a question on WhatsApp, phone, or email, D3x understands what they need, takes action in your PMS and operations tools, and replies — with your team always in control.
THE JOURNEY
Four steps. Every conversation.
Whether it's a late checkout, a restaurant booking, or an extra towel — the same simple flow runs behind every guest interaction.
02
D3x understands
The guest is matched to their reservation. D3x reads your policies and figures out what they're asking for.
03
D3x takes action
Updates your PMS, creates a housekeeping ticket, sends an invoice, or books a table — in your existing systems.
04
Guest gets an answer
A clear reply on the same channel — confirmed, priced, and logged for your team.
REAL EXAMPLE
A late checkout request — start to finish
No scripts to write. No manual lookups. D3x handles the full conversation and updates your systems automatically.
WhatsApp · Riverside Hotel
Sarah Chen · Room 412
Hi, any chance of a late checkout tomorrow? We're on the 11am flight.
08:14
Let me check — you're in room 412 until Friday. I can extend checkout to 2pm for €35, or 4pm for €65. Which works?
08:14
2pm is perfect, please.
08:15
Done — late checkout until 2pm is confirmed and added to your folio.
08:15
What D3x does for you
- 1
Matches the guest to their reservation
D3x identifies Sarah Chen and pulls her booking from your PMS — room, dates, and rate plan.
- 2
Applies your late-checkout policy
Your pricing rules and availability windows are checked automatically — no staff lookup needed.
- 3
Updates the reservation and folio
Late checkout is added in your PMS and the charge flows to the guest folio.
- 4
Replies on WhatsApp and logs everything
The guest gets confirmation instantly. Your team sees the full thread and action in the audit trail.
EVERY CHANNEL
One intelligence. Every touchpoint.
Messaging, voice, and email share the same hotel knowledge and connect to the same systems — so guests get consistent answers everywhere.
70–85% autonomous
Messaging
WhatsApp, OTA inbox, web chat, SMS, and social DMs — one agent per property with full reservation context.
24/7 coverage
Voice
Inbound calls on your property lines — reservations, guest services, and escalations with warm handover to staff.
Same PMS context
Invoices, confirmations, and guest requests handled autonomously — with attachments and folio updates.
WHY IT WORKS
Built for hotel operations — not generic chatbots.
D3x is designed around how hotels actually run: policies change, systems differ, and staff need to stay in control.
01
Knows your property
Your policies, brand voice, and operational rules — not generic AI guesses. Built on 15 years of hospitality operations.
02
Connects to your stack
25+ live integrations with PMS, housekeeping, CRM, and channel managers. Actions happen in the tools your team already uses.
03
Your team stays in charge
Human handover when it matters, approval flows for sensitive changes, and a full audit log of every guest action.
GO DEEPER
Four layers working together.
You don't need to understand the architecture — but if you want the detail, here's how the pieces fit.
Hotel know-how
01Skills Engine
Codified hospitality logic — reservation matching, VIP rules, brand voice, and hundreds of operational edge cases.
The decision layer
02Agent Runtime
Reasoning, routing, and policy enforcement in one orchestration core — with guardrails on every action.
Where guests talk
03Channel Agents
Messaging, voice, and email — autonomous where it should be, human-in-the-loop where it matters.
Your existing systems
04Integration Fabric
PMS, housekeeping, CRM, OTA, and messaging — connected with full observability per integration.
SEE IT LIVE
30 minutes with the founder.
Walk through a real conversation, your property type, and what production deployment looks like for your group.