HOUSEKEEPING INTEGRATION
UniFocus + D3x: AI that creates and tracks tasks in UniFocus.
UniFocus is a workforce and operations management platform for hotels. The UniFocus integration is live in production today.
OVERVIEW
What the integration does
When a guest asks for extra towels, a cot, or reports a maintenance issue, the D3x agent creates the task in UniFocus directly — with room number, priority, and context from the conversation — and confirms back to the guest. Your housekeeping team keeps working in UniFocus; the AI just removes the front-desk relay in between.
CAPABILITIES
What agents do with UniFocus
- Guest service requests turned into UniFocus tasks with room and priority
- Maintenance issues logged with photos and conversation context
- Status updates relayed back to the guest when work is accepted or done
- Escalation to the duty manager when a request breaches your thresholds
- Full audit trail linking guest conversation to operational task
ARCHITECTURE
How it connects
UniFocus is connected through the D3x integration fabric — REST and webhook-driven, with per-integration observability, credential scoping, and audit logging. Integrations from the standard library are included in every plan at no extra charge, and a brand-new integration typically takes around 3 weeks once API access is granted.
FAQ
Common questions.
D3x connects to UniFocus through its API as part of the integration fabric. AI agents creates and tracks tasks in UniFocus during live guest conversations — with your policies, human-in-the-loop rules, and a full audit trail applied to every action.
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TALK TO US
See UniFocus + D3x on your stack.
30 minutes with the founder — your systems, your channels, and what phase-1 looks like.