Automatisation à grande échelle
Gère un volume élevé d'interactions client sur des dizaines d'hôtels sans augmenter les effectifs.
EN PRODUCTION
Des appartements aux hôtels de luxe — des groupes fonctionnent déjà avec D3x.
Appartements avec services, aparthôtels, exploitants hôteliers, hôtels économiques et quatre étoiles, boutiques lifestyle, auberges de jeunesse et luxe distingué par les Clés Michelin. Des catégories différentes, la même couche d'orchestration — le tout en production.
ADÉQUATION DE LA PLATEFORME
Pourquoi les groupes standardisent sur D3x
Les sept mêmes critères ressortent dans chaque évaluation menée par un DSI — des aparthôtels et exploitants hôteliers aux boutiques de luxe.
Expérience client cohérente
Un service client numérique multilingue et toujours disponible qui offre une expérience de haute qualité et fidèle à la marque dans chaque établissement, 24 h/24 et 7 j/7.
Rentabilité immédiate
Produit un impact opérationnel mesurable en quelques semaines, pas en quelques mois.
Des revenus intégrés au service
Transforme automatiquement les conversations avec les clients en opportunités de montée en gamme et de réservation directe.
Complexité opérationnelle réduite
Remplace les outils fragmentés, les flux de travail manuels et les processus pilotés par tableurs.
Architecture approuvée par les CTO
Sécurisée, évolutive et alignée sur les normes et la gouvernance informatiques d'entreprise.
Innovation continue
Des améliorations quotidiennes de la plateforme portées par les dernières mises à niveau des LLM, avec de nouvelles intégrations hôtelières en continu — livrées automatiquement, sans effort ni coût supplémentaire pour vos équipes.
Staycity & Wilde aparthotels · multi-country
À LA UNE
Staycity Group
Staycity Group operates two brands — Staycity Aparthotels for design-led city stays and Wilde Aparthotels for a premium, boutique aparthotel experience — across the UK, Ireland, France, Germany, and beyond. Founded in Dublin in 2004, the group targets business and leisure travellers with central locations, 24-hour reception, and fully equipped apartments under both flags.
Staycity's CIO led the evaluation and group-wide production rollout of D3x as the AI orchestration platform for both Staycity and Wilde — spanning WhatsApp, web chat, OTA inbox, email, and inbound voice across multiple countries.
“75% of our web chat and WhatsApp messaging is now handled by AI, with high CSAT scores, which are paramount for our business model. D3x is unique in how tightly they can integrate with our systems and workflows for truly seamless 'real world' AI adoption.”
Paolo Donà · Chief Information Officer · Staycity Group
75%
web chat & WhatsApp handled by AI
4.58
AI CSAT across 20K guest surveys
2 brands
Staycity & Wilde on one platform
Portefeuille
Staycity Aparthotels & Wilde Aparthotels · 39 aparthotels · 6,300+ rooms · 18+ European cities
Dublin, Ireland
Emplacements
BerlinBirminghamBordeauxCambridgeDresdenDublinEdinburghFrankfurtHeidelbergLeipzigLisbonLiverpoolLondonManchesterMarseilleMunichParisVeniceVienna
Cas d'usage en production
- Authenticate guests and match conversations to PMS reservations before acting
- Resolve pre-arrival questions, access codes, and booking changes autonomously
- Handle high-volume WhatsApp and web chat across 18+ cities without adding headcount
- Inbound voice on property lines with warm handoff when policy requires a human
- Group-wide Skills Engine so policies stay consistent across Staycity and Wilde brands
Canaux
WhatsAppWeb chatOTA inboxEmailVoice
Budget design hotels · Germany
McDreams Hotels
McDreams is a family-owned German budget hotel chain known for design-forward rooms, premium box-spring beds, and locations near trade fairs and city centres. Properties run on 100% renewable energy across Düsseldorf, Munich, Stuttgart, Leipzig, and six other German cities.
Production across all 10 McDreams properties — +95% message volume with no structural headcount increase, median response down from 15 minutes to 8 seconds.
“D3x nous a fait passer de la simple réponse aux messages des clients à l'optimisation de leur traitement. Deux conversations sur trois se résolvent désormais automatiquement, les temps de réponse sont passés de plusieurs minutes à quelques secondes, et nos équipes se concentrent sur les clients qui en ont réellement besoin.”
Dr. Christoph Klein · CMO · McDreams Hotels
112x
faster median response (15m → 8s)
68%
automation rate · ~2 of 3 messages
55%
containment · zero human touch
+95%
volume growth · no headcount increase
Portefeuille
9 hotels · 200,000+ guests per year · trade-fair & city locations
Germany (family-owned)
Emplacements
DüsseldorfEssenIngolstadtLeipzigMönchengladbachMunich MesseMunich NordStuttgartWuppertal
Cas d'usage en production
- Pre-arrival and access questions for business and trade-fair guests
- WhatsApp-first guest support aligned with McDreams' per-property contact numbers
- Luggage storage, parking, and EV charging inquiries handled without front-desk load
- Booking confirmation and modification requests routed through PMS integrations
- Consistent brand voice across nine distinct city properties
Canaux
WhatsAppWeb chatEmail
Lifestyle boutique · Germany & UK
Amano Group
The AMANO Group is a Berlin-founded lifestyle hotel company operating design boutique hotels with vibrant F&B concepts. Eight Berlin properties anchor the portfolio, with additional hotels in Munich, Leipzig, Düsseldorf, and Hotel AMANO Covent Garden in London. The group is doubling its portfolio over the next three years.
Guest messaging automation at scale across AMANO's Berlin cluster and European portfolio — one orchestration layer above a rapidly growing multi-property lifestyle brand.
“Agents that execute, not just reply.”
5
cities · Germany & the UK
8
properties in Berlin alone
1,300+
rooms across Europe
2×
portfolio growth target by 2028
Portefeuille
12 hotels · 1,300+ rooms · bars, restaurants & rooftop venues
Berlin, Germany
Emplacements
Berlin (8 properties)MunichLeipzigDüsseldorfLondon
Cas d'usage en production
- High-volume guest messaging across Berlin's eight-hotel cluster without losing brand voice
- Pre-arrival and late-night bar/restaurant inquiries handled on messaging channels
- Multilingual guest support for AMANO's international traveller audience
- Booking changes and special requests executed against PMS, not drafted as suggestions
- Consistent policies as AMANO opens Munich, Leipzig, Hamburg, and second London sites
Canaux
WhatsAppWeb chatEmail
CIC Hospitality
Hotel operator · Nordics & Germany
CIC Hospitality
CIC Hospitality is a Nordic hotel operator combining automation with human warmth across Norway, Sweden, and Denmark. The Oslo-based group operates Aiden by Best Western, Thon Hotels, Radisson, and Accor properties — and entered Germany in 2025 with the 212-room Flightgate Munich Airport Hotel.
Multi-property D3x rollout in progress as CIC expands from Scandinavia into Germany — starting with high-volume airport and extended-stay locations where predictable demand meets technology-driven operations.
“The integration depth is what sold our technology team.”
30
hotels · Nordics & Germany
850+
team members across 4 countries
4
PMS platforms · one orchestration layer
Rollout
multi-property deployment in progress
Portefeuille
30 hotels · 850+ team members · Best Western, Thon, Radisson & Accor brands
Oslo, Norway
Emplacements
OsloBergenTrondheimStockholmCopenhagenMunich AirportSchleswig-Holstein
Cas d'usage en production
- Guest messaging automation across a mixed-brand portfolio under one orchestration layer
- Airport hotel use cases: early check-in, flight-delay stays, and transport directions
- Extended-stay Mercure Living workflows for business travellers blending work and leisure
- Centralised Skills Engine for policies shared across Aiden, Thon, and Radisson properties
- Technology-driven ops model aligned with CIC's cost-efficient, automated approach
Canaux
WhatsAppWeb chatEmailOTA inbox
Serviced apartments · PropTech
Homaris
Homaris is a PropTech operator of serviced nano apartments in Germany's major cities — Berlin, Hamburg, Munich, Frankfurt, and beyond. The company combines a fully digitalised guest journey with compact, design-led units for business travellers, tourists, and digital nomads.
Production across 15 Homaris properties — +120% message volume with minimal headcount growth, median response down from 34 minutes to 9 seconds.
“Finally one layer above our fragmented tools.”
226x
faster median response (34m → 9s)
74%
automation rate · ~3 of 4 messages
62%
containment · zero human touch
+120%
volume growth · minimal headcount increase
Portefeuille
4,000+ signed apartments · nano apartment® concept · fully digital guest journey
Berlin, Germany
Emplacements
BerlinHamburgMunichFrankfurtDüsseldorfDresdenCologneStuttgart
Cas d'usage en production
- Digital check-in support and access-code delivery on WhatsApp and web chat
- Apartment-specific FAQs (Wi-Fi, parking, housekeeping) without a front desk
- Extended-stay and corporate booking workflows across multiple Berlin districts
- Issue triage and maintenance requests routed to operations teams with full context
- Consistent guest experience across Homaris West Side, Boxi Studios, Nolli Studios, and more
Canaux
WhatsAppWeb chatEmailSMSVoice
Hostel chain · Europe
Wombats Hostels
Wombat's City Hostels has welcomed backpackers and city travellers since 1999 — with properties next to Vienna's Naschmarkt, near London's Tower Bridge, at Munich Hauptbahnhof and Werksviertel, in Budapest, and Leipzig. Each hostel combines social spaces, bars, and 24/7 reception.
High-volume messaging automation built for how hostels actually run — peak-season inquiry spikes, multilingual guests, and OTA-heavy booking flows.
“Built for how hostels actually run.”
6
hostels across 5 cities
9.0+
Hostelworld rating across portfolio
24/7
reception supported by AI agents
Multi
language guest messaging
Portefeuille
6 hostels · 5 cities · founded 1999 · private rooms & dorms
Vienna, Austria
Emplacements
ViennaLondonMunich (2)BudapestLeipzig
Cas d'usage en production
- Pre-arrival bed-type, check-in time, and luggage storage questions at scale
- Peak-season inquiry handling without queue times on WhatsApp and OTA inbox
- Multilingual messaging for international backpacker audience
- Event and bar promotion responses tied to each property's social programming
- Booking modifications and group inquiries routed through PMS integrations
Canaux
WhatsAppOTA inboxWeb chatEmail
Adults-only boutique · 2 Michelin Keys · luxury
Boardwalk Boutique Hotel Aruba
Boardwalk Boutique Hotel is an adults-only hideaway on a former coconut plantation steps from Palm Beach — 49 unique casitas tucked into tropical gardens, two pools, The Coco Café, and a dedicated beach area. Proudly holding two Michelin Keys, the family-run property commands a five-star price point where high-touch guest care is central to every stay.
D3x extends Boardwalk's concierge-level guest care to messaging channels — personal, context-aware responses that match the property's luxury positioning, with warm handoff when only a human will do.
“At our price point, guest care has to feel personal — D3x helps us scale that without losing the touch.”
2
Michelin Keys
49
private casitas
5-star
luxury price point
High-touch
concierge-level guest care
Portefeuille
49 private casitas · adults-only · barefoot luxury · Palm Beach
Palm Beach, Aruba
Emplacements
Palm Beach, Aruba
Cas d'usage en production
- Pre-arrival personalization and special requests for casita guests
- Coco Café reservations, beach service, and island experience coordination
- Casita-specific details — hammocks, BBQ patios, garden views — without generic replies
- Multilingual WhatsApp for international luxury travellers
- Warm handoff to the front desk when requests need a human touch
Canaux
WhatsAppWeb chatEmailVoice
Études de cas
Accédez à n'importe quel client ci-dessus ou parcourez les fiches récapitulatives ci-dessous.
Staycity Group
Staycity & Wilde aparthotels · multi-country
75% web chat & WhatsApp handled by AI
“75% of our web chat and WhatsApp messaging is now handled by AI, with high CSAT scores, which are paramount for our business model. D3x is unique in how tightly they can integrate with our systems and workflows for truly seamless 'real world' AI adoption.”
McDreams Hotels
Budget design hotels · Germany
112x faster median response (15m → 8s)
“D3x nous a fait passer de la simple réponse aux messages des clients à l'optimisation de leur traitement. Deux conversations sur trois se résolvent désormais automatiquement, les temps de réponse sont passés de plusieurs minutes à quelques secondes, et nos équipes se concentrent sur les clients qui en ont réellement besoin.”
Amano Group
Lifestyle boutique · Germany & UK
5 cities · Germany & the UK
“Agents that execute, not just reply.”
CIC Hospitality
Hotel operator · Nordics & Germany
30 hotels · Nordics & Germany
“The integration depth is what sold our technology team.”
Homaris
Serviced apartments · PropTech
226x faster median response (34m → 9s)
“Finally one layer above our fragmented tools.”
Wombats Hostels
Hostel chain · Europe
6 hostels across 5 cities
“Built for how hostels actually run.”
Boardwalk Boutique Hotel Aruba
Adults-only boutique · 2 Michelin Keys · luxury
2 Michelin Keys
“At our price point, guest care has to feel personal — D3x helps us scale that without losing the touch.”
+ de 60 groupes hôteliers en Europe.
DU TERRAIN
Ce que disent les responsables technologiques
“75% of our web chat and WhatsApp messaging is now handled by AI, with high CSAT scores, which are paramount for our business model. D3x is unique in how tightly they can integrate with our systems and workflows for truly seamless 'real world' AI adoption.”
“Operational AI that connects to our existing stack.”
“Agents that execute, not just reply.”
“The integration depth is what sold our technology team.”
PARLONS-EN
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